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Xbox 360 Warranty Changes

For the hardcore gamer, nothing is as big a bring-down as getting the flashing red ring of death on your Xbox 360. Fortunately, the percentage of people who will ever experience this is small, but with over 11 million in service, that's still a lot of people.

Microsoft hears you, and we're stepping up with solutions. If you've had to pay to get a 360 with this problem fixed, prepare to have your money refunded to you. Going forward, this type of failure will be covered free of charge -- including shipping costs -- for three years after the original purchase date.

Game on.

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  • PaulieFreshPaulieFresh

    Now this is the kind of service I like to see. Microsoft has finally shown me that they can take care of their customers. A 3 year warranty is something that everyone out there needs when you're spending this much money on a console. THANK YOU MICROSOFT!

  • PaulieFreshPaulieFresh

    Now this is the kind of service I like to see. Microsoft has finally shown me that they can take care of their customers. A 3 year warranty is something that everyone out there needs when you're spending this much money on a console. THANK YOU MICROSOFT!

  • Ted BracewellTed Bracewell

    This is awesome, good job, MS. I've been lucky, my 360 has worked flawlessly since I got it back in December '05. Still, it's great that MS is stepping up and helping out the consumers.

  • Ted BracewellTed Bracewell

    This is awesome, good job, MS. I've been lucky, my 360 has worked flawlessly since I got it back in December '05. Still, it's great that MS is stepping up and helping out the consumers.

  • Darin VelinDarin Velin

    if we have paid, do we need to contact Microsoft or Xbox Support to get our money back, or do we trust that the company will have accurate records and send the check along?

     

    ~ddv

  • Darin VelinDarin Velin

    if we have paid, do we need to contact Microsoft or Xbox Support to get our money back, or do we trust that the company will have accurate records and send the check along?

     

    ~ddv

  • Lord ZimbuLord Zimbu

    helping out? this is a godsend practically.

  • Lord ZimbuLord Zimbu

    helping out? this is a godsend practically.

  • Lord ZimbuLord Zimbu

    So is the check in the mail? (or do I have to call up 4myxbox and beg for reimbursement.. I was just on the phone with them yesterday begging for my 30-day trial card/code that was supposed to ship back to me with my 360 back in April-May)

    My console died in April and only now finally in July have I gotten my XBL 30 day code over the phone.. it never reached me by mail. Over the phone and not by email.. kniggets.. I should have asked them to email it.

    Is this all pre-hype for Halo 3? (or actually the marching band of big releases already kicked off)

    It's sure pretty impressive. They don't give you anything without holding onto your ear in order to sell you something. If it's only to shift focus JUST for Halo 3 and not any feature announcements like IPTV or XBLVM going global I'll be a bit annoyed. 

  • Lord ZimbuLord Zimbu

    So is the check in the mail? (or do I have to call up 4myxbox and beg for reimbursement.. I was just on the phone with them yesterday begging for my 30-day trial card/code that was supposed to ship back to me with my 360 back in April-May)

    My console died in April and only now finally in July have I gotten my XBL 30 day code over the phone.. it never reached me by mail. Over the phone and not by email.. kniggets.. I should have asked them to email it.

    Is this all pre-hype for Halo 3? (or actually the marching band of big releases already kicked off)

    It's sure pretty impressive. They don't give you anything without holding onto your ear in order to sell you something. If it's only to shift focus JUST for Halo 3 and not any feature announcements like IPTV or XBLVM going global I'll be a bit annoyed. 

  • Matthew MushallMatthew Mushall

    The initial batch of 360s had a 55% failure rating and the number has been declining with each new batch, thankfully.  I still have my original second batch model, and it works without too many hang-ups.  However, I'm seriously considering sending it in for service.  It spontaniously resets and won't open the disc tray until I shut it off and turn it on again.  It's extremely annoying to be playing a game and suddenly everything stops, then find myself back at the dashboard with the tray opening warning on, but nothing happening.  If there is one thing I detest it's faulty hardware and software.

  • Matthew MushallMatthew Mushall

    The initial batch of 360s had a 55% failure rating and the number has been declining with each new batch, thankfully.  I still have my original second batch model, and it works without too many hang-ups.  However, I'm seriously considering sending it in for service.  It spontaniously resets and won't open the disc tray until I shut it off and turn it on again.  It's extremely annoying to be playing a game and suddenly everything stops, then find myself back at the dashboard with the tray opening warning on, but nothing happening.  If there is one thing I detest it's faulty hardware and software.

  • JeekJeek

    Typical.  After 1 year and 6 months (launch) my console dies out of warranty.  I call up microsoft and they want £85 (~$170) to take it away and fix it.  Not only that, but its a 5 week turnaround (25 working days).  So I get a reputable company to fix it for me for £50 inc delivery with a 1 day turnaround.

    I should get the console back tomorrow. 

    Today I see this letter.

    Just my luck! :'-(

  • JeekJeek

    Typical.  After 1 year and 6 months (launch) my console dies out of warranty.  I call up microsoft and they want £85 (~$170) to take it away and fix it.  Not only that, but its a 5 week turnaround (25 working days).  So I get a reputable company to fix it for me for £50 inc delivery with a 1 day turnaround.

    I should get the console back tomorrow. 

    Today I see this letter.

    Just my luck! :'-(

  • USArcherUSArcher

    Generally a good move but I have to wonder how much this limits Microsoft's ability to make price cuts.

    If you haven't heard, Sony is making a $100 retail-wide (U.S.) price-cut on the PS3 by July 15th.  Sony is going after Microsoft's jugular here and hoping that this will increase demand for Blue-Ray and their console.  What is Microsoft's move going to be??

  • USArcherUSArcher

    Generally a good move but I have to wonder how much this limits Microsoft's ability to make price cuts.

    If you haven't heard, Sony is making a $100 retail-wide (U.S.) price-cut on the PS3 by July 15th.  Sony is going after Microsoft's jugular here and hoping that this will increase demand for Blue-Ray and their console.  What is Microsoft's move going to be??

  • Larry LarsenLarryLarsen "Lightbulb"
    Where in the world did you get that figure. That's an order of magnitude higher than I've seen.
  • Larry LarsenLarryLarsen "Lightbulb"
    Same here. Got mine on day one, even banged it up a lot, and it still works like a champ.
  • Matthew MushallMatthew Mushall

    That figure came from a batch sample taken by IGN and Gametop when the 360 launched.  More than half of all the 360s recorded sold by Gamestop in conjunction with 360s in the IGN offices experienced the infamous red ring of death.  Some editors even had to get their 360s repaired multiple times.

    While the credibility of the number is seriously debatable, the fact remains that a lot of the first batch 360s went bad - more so than in the history of any other console launch before.

  • Matthew MushallMatthew Mushall

    That figure came from a batch sample taken by IGN and Gametop when the 360 launched.  More than half of all the 360s recorded sold by Gamestop in conjunction with 360s in the IGN offices experienced the infamous red ring of death.  Some editors even had to get their 360s repaired multiple times.

    While the credibility of the number is seriously debatable, the fact remains that a lot of the first batch 360s went bad - more so than in the history of any other console launch before.

  • Lord ZimbuLord Zimbu

    Especially when taken in contrast with the original Xbox. The hardware failure of the legacy console was a non-issue. If anything failed it was the DVD laser dying from regular use.

    How could one hardware platform have been so good and the other so bad (cause you're comparing apples to oranges)? Was there something going on behind the scenes to feed the trolls or was it simply bad luck that with such complicated hardware one of the links in the chain was so weak it failed so often marring the console into the joke of the industry that it's become.

    Rather.. IF MS tries again within the next couple of years... hopefully they'll have a higher priority on the QA side of things instead of going through this kind of headache (in the end it's more costly than it was worth no matter what the reasons for the high failure rate).

  • Lord ZimbuLord Zimbu

    Especially when taken in contrast with the original Xbox. The hardware failure of the legacy console was a non-issue. If anything failed it was the DVD laser dying from regular use.

    How could one hardware platform have been so good and the other so bad (cause you're comparing apples to oranges)? Was there something going on behind the scenes to feed the trolls or was it simply bad luck that with such complicated hardware one of the links in the chain was so weak it failed so often marring the console into the joke of the industry that it's become.

    Rather.. IF MS tries again within the next couple of years... hopefully they'll have a higher priority on the QA side of things instead of going through this kind of headache (in the end it's more costly than it was worth no matter what the reasons for the high failure rate).

  • Lord ZimbuLord Zimbu

    It's a shame.

    I guess I was lucky that Celestica is so close to me that fulfillment was faster than a sneeze..

    But do we who have had replacements done have nothing to look forward to?

    From what I read repayment is retroactive on all consoles... will people get automatic refunds? So that they only thing you're left with (the bad taste in your mouth) is the 25 day turnaround? (if that is you're getting refunded?)

    OH wait, just read the last bit!

    That really sucks, which doesn't that kill your warranty anyway?

  • Lord ZimbuLord Zimbu

    It's a shame.

    I guess I was lucky that Celestica is so close to me that fulfillment was faster than a sneeze..

    But do we who have had replacements done have nothing to look forward to?

    From what I read repayment is retroactive on all consoles... will people get automatic refunds? So that they only thing you're left with (the bad taste in your mouth) is the 25 day turnaround? (if that is you're getting refunded?)

    OH wait, just read the last bit!

    That really sucks, which doesn't that kill your warranty anyway?

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