Kirk Glerum and Mike Hollinshead - Watson (what happens when your system crashes?)
- Posted: Sep 20, 2005 at 6:56 PM
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What happens when an application crashes? Watson collects data and lets users send that in to Microsoft for analysis. Here you get to meet Kirk and Mike, two of the guys on that team and they talk about changes coming in Windows Vista.
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Interestingly, with stuff like C9 and the Mini-Microsoft blog, I get a better view into MS than I've had in a long time. Oh, and for the record, Scoble and others in C9, apparently all internal emails from BillG and SteveB and such are passed along to Google, so there you go for transparency. This according to the following quote from a Mini-Microsoft blog comment: "I got the re-org email this morning, although I work at google, one of our insiders @ MS sent us a copy, we made some xerox copies of it and stamped them to several walls around our dept, really fun."
Nothing against JimAll, but he should have left before Vista ships...great technical understanding but little to no business sense.
At my current job, we've just realized that practically all our COTS apps have crash dumps available at winqual... We solved one nasty little bugger just the other week because of the Watson team.
I'm in utter awe!
What I want to know is what information is collected with the Customer Experience Improvement Program as well. Programs like Office 2003, Windows Media Player and MSN Messenger include an option for the Customer Experience Improvement Program. This option when selected sends anonymous information to Microsoft about the usage of that particular application. What we do not know is what kind of information is sent to Microsoft. We want more info on that. So please interview the Customer Experience Improvement people.
http://www.microsoft.com/products/ceip/
extra credit: What about obfuscated managed apps?
You can get the idea why the name "Dr. Watson" from the previous link.
http://blogs.msdn.com/oldnewthing/archive/2005/08/10/449866.aspx
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