CRM 2011 Workflows and Process Center with Steve Kaplan


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Steve Kaplan is the Program Manager for the new Process Center within Microsoft Dynamics CRM 2011. He discusses the work that has gone into creating the Process Center, including significant upgrades to how workflow is handled in Microsoft Dynamics CRM 2011, as well as the new Dialogs feature that intelligently guides people through completing the appropriate steps when working on a  task.


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