Interview with Jeff Gerardot of Interactive Intelligence

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Jeff Gerardot of Interactive Intelligence (http://www.inin.com) talked with me about their call center solutions and the work they have done to integrate Microsoft Dynamics CRM 4.0 into the solution.

Enjoy the show!

John O'Donnell Microsoft Dynamics ISV Architect Evangelist Microsoft Corporation
http://blogs.msdn.com/jodonnell
http://blogs.msdn.com/usisvde
http://channel9.msdn.com/Wiki/DynamicsCRM/HomePage/

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