Ian Hameroff is group product manager in the Office technical marketing group at Microsoft. Ian leads the Office 365 Service Experience team responsible for delivering end-to-end service communications, product marketing and readiness to support operational excellence across the Office 365 service lifecycle. He and his team focus on important post-deployment experiences, including service health and reliability, service change communications, roadmap and service management readiness for Office 365 customers, partners and the Microsoft field. Ian joined Microsoft in 2004 and has held a variety of marketing and product management positions across the company‚Äôs information security, infrastructure, and productivity applications and services businesses.