Wally Eastland

Wally Eastland is a Principal Operations Consultant and the Operations Consulting Lead for Microsoft Services Australia. He is passionate about helping IT organisations transform from a culture of technology delivery to a service delivery culture integrated with business strategies. In his 17 year career in IT Operations and Service Management, he has helped organisations in the United States, Canada and Australia build Service Management and governance frameworks using ITIL, the Microsoft Operations Framework (MOF), and ISO/IEC 20000. He is currently working on translating traditional Service Management techniques to support organisations that are leveraging the cloud as part of their service delivery portfolio.