Joao Botto joined Premier Field Engineering in 2009 as a specialist in deployment, configuration, performance optimization, security and troubleshooting of Windows Operating Systems. The first three years were spent delivering training and Risk Assessments for Microsoft Premier Customers across Europe, Middle East and Africa - from Moscow to Johannesburg. When critical situations affected those customers, Joao would also fly over to provide onsite support. Now he lives in San Francisco where he works as Premier Field Engineer for customers all over America, focusing on Windows 8 and Windows 7 infrastructures. In the past Joao also held different jobs implementing various monitoring and integration systems, and designing ITSM processes.