Enterprise Service Level Monitoring at Queensland Department of Communities

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Hear first hand from the customer, QLD Dept of Communities and their solution partner, Data#3 about how they implemented enterprise wide end-to-end service monitoring as part of a wider Systems Management project. The session will discuss the following solution components using demos from the actual production environment: • SCOM 2007 R2 including the Cross-Platform Extensions for Solaris monitoring • SLA Dashboard 2.0 Solution Accelerator for executive SLA reporting and tracking • Quest Management eXtensions (QMX) add-ons for monitoring non Windows systems and network devices, including VMWare ESX, F5, Juniper, Oracle, WebSphere, EMC and Cisco. • saVision LiveMaps for Geographical visualisation of monitoring data, business application modelling and Network Operations Centre Live Dashboarding • Opalis IT orchestration for process / notification / alert workflow and integration with other IT tools • Detailed monitoring of Cisco, HP and APC network devices using free Community based management packs • SCCM 2007 Dashboard for presenting both Ops Mgr data and ConfigMgr data...

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