“The network is slow.” Spine-tingling words to any IT professional. They always blame the network. This session focuses on the top reasons network performance generates complaints. Using Wireshark, the world’s most popular network analyzer, Laura examines network traffic patterns that “point the finger” to the cause of complaints. In addition, Laura provides a list of network characteristics you should look for when optimizing network architecture, rolling out new applications or expanding your WLAN, VoIP, cloud-based computing configurations. Finally, Laura explains the steps used in application analysis and compares an optimized and un-optimized communication. You will walk away with a clear list of steps to take the next time the users whine "the network is slow."