Self-service? Desktop refresh? Easy? These are three terms you never expected to see together in a session description, and it wasn't too long ago that you wouldn’t. Today, however, System Center Configuration Manager offers to revolutionize how we refresh user desktops. The biggest facet of that change is enabling users to do it themselves. Accomplishing this requires a careful orchestration of OS deployment, drivers, updates, applications, configurations, and that all-important user state data. Microsoft MVP Greg Shields from Concentrated Technology has been automating desktop deployment since the very beginning. He’s also an automation master with Configuration Manager. Join him in this 75-minute power session and learn his six easy steps in completely automating one of the most time-consuming tasks in IT.