I agree. Xbox Live Phone Supports has got to be one of the worst in the business. I can barely hear a single word the rep was saying. The night before I was on the phone for over 30 minutes and the rep hung up at 10:00PM. I guess its time to leave so you hang up on your customer. The mourning later it took over 2 transfers and over an 1 hour on the phone and this is for me to want to pay them for there billing error. I seriously felt like throwing my XBOX out the window. Something must be done with there customer service. From the way they look up the account to the obvious script reading that is helping no one. I was a avid XBOX fan from day 1 and all its merits but after this experience I don't know what else to say.
Please move customer service back to the states or do something about the current situation because it was like pulling teeth and does nothing to the brand you are trying to build.
Once a fan,
Michael
