70 days

70 days have passed since I gave in my Tecra M4 for repairs to Toshiba, and only now it seems there's light at the end of the tunnel. Good thing it's a 3-year warranty.

Anyone else had similar problems?

Ridiculous.

The worst turn-around I have ever personally experienced was from HP, and that was 6 weeks.

I wasn't sure whether to be irked at HP or at BestBuy, since BestBuy sold me on their 'extended warranty' and pretty much told me that would save me from having to ship out my pc if it needed repairs as all repairs would be done in-house at BestBuy.

They obviously lied to me on that one.

Are you calling them everyday and speaking with managers to convey your disgust?

Ouch, that sucks.  I bought my M4 around the same time you did, if my memory serves me from that forum.  Mine is still chugging away.  With the exception of a loose hinge, that bugs be a little, it works good.

Of course now that I said that it will probably be a wheel chock by the end of the week.

out180 wrote:

With the exception of a loose hinge, that bugs be a little, it works good.

That's one reason why I went to a pure slate. The hinges on the convertibles worried me

Harlequin wrote:



out180 wrote: With the exception of a loose hinge, that bugs be a little, it works good.

That's one reason why I went to a pure slate. The hinges on the convertibles worried me

Yep, and I was afraid the pure slate would limit my usability.  I now know different and wouldn't be afraid to get a slate next time around.

W3bbo wrote:

70 days have passed since I gave in my Tecra M4 for repairs to Toshiba, and only now it seems there's light at the end of the tunnel. Good thing it's a 3-year warranty.

Anyone else had similar problems?

When I worked as computer sales in computer shop, we once have sent a MxI motherboard for repair and they return to us 2 months later... despite our staffs calling to them each day or two... with the dead USB port still dead...

I found it ridiculous too. They should have sent us a tested one - if not a new one - instead... Because of this, we stopped selling motherboards from that company.

Rory Blyth had a situation where his blew up

I just phoned up Teleplan (the warranty providers) again, they said they haven't received any news from Toshiba about the overdue part (i..e it still hasn't arrived, despite Toshiba's assurances that the part would arrive yesterday)

In other news, after doing some initial research, I phoned up Toshiba and told them they've got 14 days to make good, otherwise I'm taking them to Small Claims court. I think I've got a case.

yep had a sattelite pro a few years ago which got a cup of coffee over the motherboard. 3 months later we got it back

I've cracked the screen ( LCD Mask ) on my m200 3 times.

1. me leaning on the screen too hard but its a tablet pc...
   
2. second time i dropped it ( i think )
   
3. due to attempted theft.

Sucks because each time it was in getting fixed up to 3 months a piece, never use Triage UK in Newport.
So, 70 days is not that bad being in for fixing. I don't know how long i've owned this machine, I was one of the first batch i think. but having not used it for 7 to 9 months since i've had it bad.

I will not be buying another Toshiba anyway...

[edit]
Oh yeah, another thing. they took off the black triangles covering screws ( i dont know why ) to get off my lcd mask. i paid MYSELF for replacements albeit they are only 5p. but they didnt come. i phoned up numerous times why they have not come and they said, "it's only for looks, dont worry <click>". I still PAID for these parts if they are cheap/only for looks.
[/edit]

Wow, 70 days is a very long time to wait for repairs. I have never really had to wait longer than about 2 weeks for repairs.

Angus Higgins