No, not a Windows-tax refund thread....
I made a purchase at StrongEngineering.com for some screen-protectors back in August 2006, they claimed they were shipped out in November 2006, they have not arrived, yet they billed my card despite not receiving proof-of-delivery or receipt.
They're an American company and I can't get through to them via phone or email (they're not replying).
What should I do to get my money back?
-
Follow
Oops, something didn't work.
Sign In to be begin to follow this thread
What does this mean?
Following an item on Channel 9 allows you to watch for new content and comments that you are interested in. You need to be signed in to Channel 9 to use this feature.Getting "follow" information
Start following this thread
What does this mean?
Following an item on Channel 9 allows you to watch for new content and comments that you are interested in and view them all on your notifications page.Removing your "follow"
Setting up your "follow"
Did you know you can
sign up for email notifications?
-
W3bbo
Work hard; increase production; prevent accidents, and be happy.
-
zian
Exploding heads since 1988
Can you do a chargeback?
-
CannotResolveSymbol
Microsoft: Who do you want to execute today?
W3bbo wrote:No, not a Windows-tax refund thread....
I made a purchase at StrongEngineering.com for some screen-protectors back in August 2006, they claimed they were shipped out in November 2006, they have not arrived, yet they billed my card despite not receiving proof-of-delivery or receipt.
They're an American company and I can't get through to them via phone or email (they're not replying).
What should I do to get my money back?
If it's a credit card, contact your credit card company. They can remove charges for this kind of situation (that's why you don't use a debit card for online purchases, or at least I hope you don't). -
cheong
Recent Cheevo unlocked: You got cookied!
Once you receive the credit card statement, you should immediately complaint to the credit-card company that you've not receive any goods. And ask them to follow the case.
Many credit card companies includes customer purchase complaint handling as part of their service. (It's not compulsory, so you'd better check it first. But afterall it's always good to at least file a complaint first... a few credit card also offer some form of shopping insurance that in case it's proved as an accident in delivery, they'll pay for the repurchase. You can see if the card company can offer any help when reporting) -
CannotResolveSymbol wrote:They can remove charges for this kind of situation (that's why you don't use a debit card for online purchases, or at least I hope you don't).
My debit card supports removal of charges like this. /shrug -
Another_Darren
... than you can shake a stick at
JChung2006 wrote:
CannotResolveSymbol wrote:They can remove charges for this kind of situation (that's why you don't use a debit card for online purchases, or at least I hope you don't).
My debit card supports removal of charges like this. /shrug
In the UK the laws around credit protect the consumer. Say you buy a sofa on credit or credit card and the company that sold it goes bust before your 12 month warranty is up, the credit card company can be held responsible for dealing with the warranty claims. If you debit card is a Visa Debit then it protects you for charge backs but not much more.
-
BlackTiger
If you stumbled and fell down, it doesn't mean yet, that you're going in the wrong direction.
W3bbo wrote:No, not a Windows-tax refund thread....
I made a purchase at StrongEngineering.com for some screen-protectors back in August 2006, they claimed they were shipped out in November 2006, they have not arrived, yet they billed my card despite not receiving proof-of-delivery or receipt.
They're an American company and I can't get through to them via phone or email (they're not replying).
What should I do to get my money back?
Relax and...Never trust cats, nuns and... americans!
-
Jack Poison
At what price, Freedom?
BlackTiger wrote:W3bbo wrote: No, not a Windows-tax refund thread....
I made a purchase at StrongEngineering.com for some screen-protectors back in August 2006, they claimed they were shipped out in November 2006, they have not arrived, yet they billed my card despite not receiving proof-of-delivery or receipt.
They're an American company and I can't get through to them via phone or email (they're not replying).
What should I do to get my money back?
Relax and...Never trust cats, nuns and... americans!
As an American, I 100% support that comment..
Thread Closed
This thread is kinda stale and has been closed but if you'd like to continue the conversation, please create a new thread in our Forums,
or Contact Us and let us know.