Mr. Kelly,

I do apologize for lumping developer support in with my rant about support in general.  I was still pretty steamed after my contact with Vista user support, and I let loose without enough discretion.

The truth is you're right, the developer community support options are pretty good, and are probably the most comprehensive in the industry.

My beef is with the user support for the OS. 

The question I contacted them about had to do with an apparent bug in the Start menu.  Maybe I'll ask the question in one of the developer forums, and see if that gets better results.