It seems to me that you might have chosen the wrong place to vent your frustrations. As of late the only thing the people here are good for is belittling people who have opinions.
I feel that anytime a large company such as Microsoft releases a product, that product must be backed by some form of real-time support, not the substandard offshore kind that Microsoft currently seems to be in love with. I feel that Email support is only excusable when it's a small company just getting off the ground and can't afford to hire a support staff yet.
