Kudos to MS for the below info.. this is both informative and actionable. Makes me feel very happy 
http://i28.photobucket.com/albums/c204/eastshores/ffsupport.jpg
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TommyCarlier
Widen your gaze
That is so sweet! And they say Microsoft is evil...
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You couldn't really ask for a more measured and reasonable response. Almost makes you wonder if there is now a Balmer imposter about the place.
Seriously though, even aside from the partisanship, that is one of the most helpful error messages that I have come across -
Sven Groot
I'm Commander Shepard and this is my favourite store on the Citadel.
The whole "Problem reports and solutions" bit in Vista gets not nearly enough love. It can be seriously useful, especially for non-technical users who're not in the habit of scouring the Internet for solutions for their problem. Sure it doesn't always have the answer but it's a damn sight better than what was there before.
The only thing that's really wrong with it is that it's way too hard to see what problem a solution is for. You have to click "see related problems" at the bottom to find that out and that's not obvious at all. -
littleguru
<3 Seattle
I love that piece in Windows Vista. It's very well done!
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