It's nice that not only does he namecheck C9 but he understands precisely why it works. That we get to see the people on the other side of the fence, and learn why things aren't perfect.

Which is good, because it's nearly always for a good technical reason that we can all understand, which transforms: "bloody MS and their useless software" into "OK, I can see why they had to do this, but I'd rather they'd done something else" which is a huge difference in terms of perception.

Now, if only there was a way to communicate the same "it was a compromise (and or mistake based on faulty assumptions / information) we had to make" message to the rest of the populace.