You say that, but in my experience, everything that Microsoft says about anything always gets badly interpreted and turned into an anti-Microsoft hate-fest. And anything about IE is like that, x10.
Microsoft don't speak to the community because every time they do they get burned.
That's unfortunately right, but then I don't see why they keep up ieblog with anonymous commenting. Trolling is to be expected, especially for a controversial product like IE; without proper handling, the noise destroys whatever value an open blog brings.