Channel 9 Forums - Coffeehouse - IE9 stopped working after installing Bitdefender 2013 http://mschnlnine.vo.llnwd.net/d1/Dev/App_Themes/C9/images/feedimage.png Channel 9 Forums - Coffeehouse - IE9 stopped working after installing Bitdefender 2013 http://channel9.msdn.com/Forums Channel 9 keeps you up to date with the latest news and behind the scenes info from Microsoft that developers love to keep up with. From LINQ to SilverLight – Watch videos and hear about all the cool technologies coming and the people behind them. http://channel9.msdn.com/Forums en Sun, 26 May 2013 00:30:13 GMT Sun, 26 May 2013 00:30:13 GMT Rev9 15 -15 -1 Coffeehouse - IE9 stopped working after installing Bitdefender 2013 I recently purchased Bitdefender Internet Suite 2013. On Saturday I uninstalled my old AV and put on Bitdefender. During the registration process, something went wrong, because after filling out the registration details, and then clicking on the submit button, the page just went blank. Now, I can't browse the web at all. My email still works; my IM still works; but browsing the Web is impossible. Last night I tried to see how extensive the problem was, by attempting to bring up the web interface to my router, but even that failed. I've called Bitdefender and left messages on their online web forms (using a different computer) in an attempt to get this problem resolved, but Bitdefender hasn't responded to any of my messages.

I could uninstall Bitdefender, and I will if I don't get any help from them today, but before I do that I'd like to know how to get IE9 able to browse again.  

]]> http://channel9.msdn.com/Forums/Coffeehouse/IE9-stopped-working-after-installing-Bitdefender-2013/445d66ab4fa2456b9f90a0d7015ee898#445d66ab4fa2456b9f90a0d7015ee898 Tue, 25 Sep 2012 21:17:37 GMT http://channel9.msdn.com/Forums/Coffeehouse/IE9-stopped-working-after-installing-Bitdefender-2013/445d66ab4fa2456b9f90a0d7015ee898#445d66ab4fa2456b9f90a0d7015ee898 RodAtWork 15 http://channel9.msdn.com/Niners/RodAtWork/Discussions/RSS Coffeehouse - IE9 stopped working after installing Bitdefender 2013 Did it set up a proxy by any chance? Check Tools / Internet Options / Connections / Lan Settings

]]> http://channel9.msdn.com/Forums/Coffeehouse/IE9-stopped-working-after-installing-Bitdefender-2013/096a94880f9745feb5d9a0d7016f2a81#096a94880f9745feb5d9a0d7016f2a81 Tue, 25 Sep 2012 22:16:48 GMT http://channel9.msdn.com/Forums/Coffeehouse/IE9-stopped-working-after-installing-Bitdefender-2013/096a94880f9745feb5d9a0d7016f2a81#096a94880f9745feb5d9a0d7016f2a81 blowdart 15 http://channel9.msdn.com/Niners/blowdart/Discussions/RSS Coffeehouse - IE9 stopped working after installing Bitdefender 2013 Does System Restore provide any useful restore points?

]]> http://channel9.msdn.com/Forums/Coffeehouse/IE9-stopped-working-after-installing-Bitdefender-2013/d6bb9679a9a1469c8c89a0d800976c10#d6bb9679a9a1469c8c89a0d800976c10 Wed, 26 Sep 2012 09:11:18 GMT http://channel9.msdn.com/Forums/Coffeehouse/IE9-stopped-working-after-installing-Bitdefender-2013/d6bb9679a9a1469c8c89a0d800976c10#d6bb9679a9a1469c8c89a0d800976c10 PeterF 15 http://channel9.msdn.com/Niners/PeterF/Discussions/RSS Coffeehouse - IE9 stopped working after installing Bitdefender 2013 @RodAtWork:What, if any, error message do you see? Can you browse in other browsers?

]]> http://channel9.msdn.com/Forums/Coffeehouse/IE9-stopped-working-after-installing-Bitdefender-2013/a1943069797a4b019282a0d800c1bd0c#a1943069797a4b019282a0d800c1bd0c Wed, 26 Sep 2012 11:45:22 GMT http://channel9.msdn.com/Forums/Coffeehouse/IE9-stopped-working-after-installing-Bitdefender-2013/a1943069797a4b019282a0d800c1bd0c#a1943069797a4b019282a0d800c1bd0c GoddersUK 15 http://channel9.msdn.com/Niners/GoddersUK/Discussions/RSS Coffeehouse - IE9 stopped working after installing Bitdefender 2013

, blowdart wrote

Did it set up a proxy by any chance? Check Tools / Internet Options / Connections / Lan Settings

I've checked, and it hasn't set up a proxy.

]]> http://channel9.msdn.com/Forums/Coffeehouse/IE9-stopped-working-after-installing-Bitdefender-2013/ad516946b0b7416d94ada0d801093df8#ad516946b0b7416d94ada0d801093df8 Wed, 26 Sep 2012 16:05:43 GMT http://channel9.msdn.com/Forums/Coffeehouse/IE9-stopped-working-after-installing-Bitdefender-2013/ad516946b0b7416d94ada0d801093df8#ad516946b0b7416d94ada0d801093df8 RodAtWork 15 http://channel9.msdn.com/Niners/RodAtWork/Discussions/RSS Coffeehouse - IE9 stopped working after installing Bitdefender 2013

, GoddersUK wrote

@RodAtWork:What, if any, error message do you see? Can you browse in other browsers?

There are no error messages at all.  It just never goes to any web page.

I only have IE installed.  And naturally, now that I can't get to the web at all from the PC, I can't download anything else and put it there.

]]> http://channel9.msdn.com/Forums/Coffeehouse/IE9-stopped-working-after-installing-Bitdefender-2013/e88e4ad4a9ab4bcaade7a0d8010987a2#e88e4ad4a9ab4bcaade7a0d8010987a2 Wed, 26 Sep 2012 16:06:45 GMT http://channel9.msdn.com/Forums/Coffeehouse/IE9-stopped-working-after-installing-Bitdefender-2013/e88e4ad4a9ab4bcaade7a0d8010987a2#e88e4ad4a9ab4bcaade7a0d8010987a2 RodAtWork 15 http://channel9.msdn.com/Niners/RodAtWork/Discussions/RSS Coffeehouse - IE9 stopped working after installing Bitdefender 2013

, PeterF wrote

Does System Restore provide any useful restore points?

I hadn't thought of doing a system restore.  What would happen, if I restored to some point before I took off the old AV and put on the new one, given that the old one isn't installed anymore and the new one is?

]]> http://channel9.msdn.com/Forums/Coffeehouse/IE9-stopped-working-after-installing-Bitdefender-2013/ac06fc65c6d845bda81ea0d80109d731#ac06fc65c6d845bda81ea0d80109d731 Wed, 26 Sep 2012 16:07:53 GMT http://channel9.msdn.com/Forums/Coffeehouse/IE9-stopped-working-after-installing-Bitdefender-2013/ac06fc65c6d845bda81ea0d80109d731#ac06fc65c6d845bda81ea0d80109d731 RodAtWork 15 http://channel9.msdn.com/Niners/RodAtWork/Discussions/RSS Coffeehouse - IE9 stopped working after installing Bitdefender 2013 I should add that my email doesn't work, entirely.  What I mean is that I can receive emails, only.  If I attempt to send any email at all, it hangs and never exits.

]]> http://channel9.msdn.com/Forums/Coffeehouse/IE9-stopped-working-after-installing-Bitdefender-2013/70ea42c6fe5a48349049a0d8010a5091#70ea42c6fe5a48349049a0d8010a5091 Wed, 26 Sep 2012 16:09:37 GMT http://channel9.msdn.com/Forums/Coffeehouse/IE9-stopped-working-after-installing-Bitdefender-2013/70ea42c6fe5a48349049a0d8010a5091#70ea42c6fe5a48349049a0d8010a5091 RodAtWork 15 http://channel9.msdn.com/Niners/RodAtWork/Discussions/RSS Coffeehouse - IE9 stopped working after installing Bitdefender 2013 Think some weird things kill IE9 and IE in general. I'm using Chrome at home right now because IE9 just hangs when visiting a website. Repair/uninstall-reinstall...nothing worked...so I just switched browsers.

Bitdefender does have a forum...maybe better to ask there:
http://forum.bitdefender.com/

]]> http://channel9.msdn.com/Forums/Coffeehouse/IE9-stopped-working-after-installing-Bitdefender-2013/5f8bc5961f87418390dea0d8010b2ccf#5f8bc5961f87418390dea0d8010b2ccf Wed, 26 Sep 2012 16:12:45 GMT http://channel9.msdn.com/Forums/Coffeehouse/IE9-stopped-working-after-installing-Bitdefender-2013/5f8bc5961f87418390dea0d8010b2ccf#5f8bc5961f87418390dea0d8010b2ccf Harlequin 15 http://channel9.msdn.com/Niners/Harlequin/Discussions/RSS Coffeehouse - IE9 stopped working after installing Bitdefender 2013 @Harlequin: OK, but why would I not be able to send emails anymore?  IE isn't involved in the sending of emails, that I'm aware of.  (I'm using MS Outlook 2010 for my email client.)

I wasn't aware of the forums for Bitdefender, thank you for pointing that out to me!

]]> http://channel9.msdn.com/Forums/Coffeehouse/IE9-stopped-working-after-installing-Bitdefender-2013/d2fed3ad350b4c5ca055a0d8015003d4#d2fed3ad350b4c5ca055a0d8015003d4 Wed, 26 Sep 2012 20:23:23 GMT http://channel9.msdn.com/Forums/Coffeehouse/IE9-stopped-working-after-installing-Bitdefender-2013/d2fed3ad350b4c5ca055a0d8015003d4#d2fed3ad350b4c5ca055a0d8015003d4 RodAtWork 15 http://channel9.msdn.com/Niners/RodAtWork/Discussions/RSS Coffeehouse - IE9 stopped working after installing Bitdefender 2013 @RodAtWork: Does it just keep on loading (and presumably time out at some point)? Or is the content somehow not displaying? Have you checked whether it's installed any addons into IE?

Have you tried Windows' built in "Diagnose and Repair" feature?

You could try resetting Winsock and your TCP/IP stack. (Instructions here: http://www.mydigitallife.info/reinstall-and-reset-tcpip-internet-protocol-in-windows-vista-2003-and-xp/ http://www.mydigitallife.info/repair-and-reset-windows-vista-tcpip-winsock-catalog-corruption/). (Although it's intriguing that your computer still appears to be connected to the internet... the above website also suggests turning protected mode off.)

Finally can you download another browser on another PC and transfer it via flash drive and see if that works?

Also what happens if you try a tracert or ping? Does the event log give you any clues?

]]> http://channel9.msdn.com/Forums/Coffeehouse/IE9-stopped-working-after-installing-Bitdefender-2013/f78917cf179c4a699cf9a0d9014f1406#f78917cf179c4a699cf9a0d9014f1406 Thu, 27 Sep 2012 20:19:58 GMT http://channel9.msdn.com/Forums/Coffeehouse/IE9-stopped-working-after-installing-Bitdefender-2013/f78917cf179c4a699cf9a0d9014f1406#f78917cf179c4a699cf9a0d9014f1406 GoddersUK 15 http://channel9.msdn.com/Niners/GoddersUK/Discussions/RSS Coffeehouse - IE9 stopped working after installing Bitdefender 2013 It's the firewall provided by Bitdefender. Can you access any dialog from Bitdefender?

]]> http://channel9.msdn.com/Forums/Coffeehouse/IE9-stopped-working-after-installing-Bitdefender-2013/068dbea5c76848cb8050a0d90151ea4e#068dbea5c76848cb8050a0d90151ea4e Thu, 27 Sep 2012 20:30:18 GMT http://channel9.msdn.com/Forums/Coffeehouse/IE9-stopped-working-after-installing-Bitdefender-2013/068dbea5c76848cb8050a0d90151ea4e#068dbea5c76848cb8050a0d90151ea4e ZippyV 15 http://channel9.msdn.com/Niners/ZippyV/Discussions/RSS Coffeehouse - IE9 stopped working after installing Bitdefender 2013 Sorry, new name as forum believes I'm someone else not sure what's happened, still, can't use IE no other browser but manages to post, OK could be a different machine but stinks of troll to me...

]]> http://channel9.msdn.com/Forums/Coffeehouse/IE9-stopped-working-after-installing-Bitdefender-2013/12419cbeed3d46078ecea0d9017fb6b8#12419cbeed3d46078ecea0d9017fb6b8 Thu, 27 Sep 2012 23:17:03 GMT http://channel9.msdn.com/Forums/Coffeehouse/IE9-stopped-working-after-installing-Bitdefender-2013/12419cbeed3d46078ecea0d9017fb6b8#12419cbeed3d46078ecea0d9017fb6b8 Cluestick 15 http://channel9.msdn.com/Niners/Cluestick/Discussions/RSS Coffeehouse - IE9 stopped working after installing Bitdefender 2013 try to run IE with all addons disabled.

Start ie from a command prompt: iexplorer.exe -extoff

]]> http://channel9.msdn.com/Forums/Coffeehouse/IE9-stopped-working-after-installing-Bitdefender-2013/0bdf4ce5e91d45fa8f52a0da00944a58#0bdf4ce5e91d45fa8f52a0da00944a58 Fri, 28 Sep 2012 08:59:54 GMT http://channel9.msdn.com/Forums/Coffeehouse/IE9-stopped-working-after-installing-Bitdefender-2013/0bdf4ce5e91d45fa8f52a0da00944a58#0bdf4ce5e91d45fa8f52a0da00944a58 vbh 15 http://channel9.msdn.com/Niners/vbh/Discussions/RSS Coffeehouse - IE9 stopped working after installing Bitdefender 2013 that's pretty good idea @vbh and also try to uninstal any toolbar or anything bitdefender installs cause it might be the problem with the IE.

]]> http://channel9.msdn.com/Forums/Coffeehouse/IE9-stopped-working-after-installing-Bitdefender-2013/c4257299f0924537b613a0dd00e93fea#c4257299f0924537b613a0dd00e93fea Mon, 01 Oct 2012 14:09:14 GMT http://channel9.msdn.com/Forums/Coffeehouse/IE9-stopped-working-after-installing-Bitdefender-2013/c4257299f0924537b613a0dd00e93fea#c4257299f0924537b613a0dd00e93fea gogonow 15 http://channel9.msdn.com/Niners/gogonow/Discussions/RSS