Over a week ago I got a message on my HTC Trophy, that there was an update for my phone. I've started trying back then to update my phone. I'd plug it into my PC, up pops the Zune software and it starts the update. It gets to step 7 of 10, 81% completed, when it just fails with an error C1010007. I've been trying, with @WinPhoneSupport to get this resolved, but still haven't gotten it fixed. I don't know what sort of condition my phone is in. I've been able to use it, but now it's stuck in the download page, although its doing nothing at all. (Waiting over an hour with no response, to me, qualifies as nothing at all.) I'd love to know if anyone else on this forum has an HTC Trophy and are experiencing the same problems? I think this update is something from HTC.
-
Doctor Who
Picture is of Tom Baker, who played the Doctor, from 1974 to 1980.
-
Maddus Mattus
Do, or do not. There is no try. - Yoda
Take it back to HTC and ask them to correct the problem.
I've done so wich my Throphy, it was back within a week.
Or if you dont want to do that, back up your stuff, perform factory reset and try the update again.
-
@Doctor Who: Did you try any of these suggestions? http://www.microsoft.com/windowsphone/en-us/howto/wp7/basics/the-zune-software-doesnt-recognize-my-phone.aspx
-
I got an error applying the Mango update to my LG Quantum until I plugged the USB cable into the back instead of the front. Shouldn't make any difference, but it did. It's worth trying.
-
Doctor Who
Picture is of Tom Baker, who played the Doctor, from 1974 to 1980.
19 hours ago, Maddus Mattus wrote
Take it back to HTC and ask them to correct the problem.
I've done so wich my Throphy, it was back within a week.
Or if you dont want to do that, back up your stuff, perform factory reset and try the update again.
How do I take it back to HTC? I purchased my Trophy through Costco.
-
Doctor Who
Picture is of Tom Baker, who played the Doctor, from 1974 to 1980.
18 hours ago, cbae wrote
@Doctor Who: Did you try any of these suggestions? http://www.microsoft.com/windowsphone/en-us/howto/wp7/basics/the-zune-software-doesnt-recognize-my-phone.aspx
I have tried 3 different USB ports, including a USB hub, which has its own power supply, separate from my PC's power supply. I've tried USB ports on the front of my PC and the back of my PC. I've tried 2 different USB cables. I've tried 2 different PCs with the Zune software installed on each. I've tried deleting all of my music and some of my apps.
-
Maddus Mattus
Do, or do not. There is no try. - Yoda
3 days ago, Doctor Who wrote
*snip*
How do I take it back to HTC? I purchased my Trophy through Costco.
go to www.htc.com click support, chose HTC Trophy 7, scroll down, dail number with landline
Add your 2¢