, cheong wrote

Think about the support cost (manhours) added in switching to Win8 because of the UI change. Rolling it out to organizations with 200+ "average Joe" users is going to be a "support nightmare".

But you can say the same thing about a large Service Pack. Companies need to deal with things. If you have 200 people in your org, you don't have a systems team with 2 people in it. The team probably has 10 people. I don't subscribe to the point of view that "upgrades" means "nightmares"...