Clearly Microsoft has made this bed (lack of trust) through poor communication, executive decision, and execution. No one should be apologizing for their ineptness. They can do a better job and should be held accountable. It really sickens me to see the repeated "let's give them the benefit of the doubt" and then long after the rumor or miss-communication is proven to be true (in part or in whole) the same folks fail to acknowledge that Microsoft screwed up or dismiss it because it was only partially true even thought the part that was true is still significant.