@RLO: my thought exactly. Those crusaders said it should be two ways, but, it has never been two ways, just we complain and a blog response that careless about what our complaint. Most of us stopped just like you said, not because we believe we should stop voicing our opinions. We pretend our problem is solved, but, that's just a pretend to avoid dealing with crusaders. I understand some takes time, but, there are things that only take 1 minute to complete, they just refuse to listen.