Yeah a bit OTT but he has some valid points. I suspect your company isn't alone on this round of upgrades. I would love to have been a fly on the wall when this pricing scheme was discussed internally.
It also seems, as some have suggested previously, that Microsoft loves to plug its ears when it hears bad news; much like a few here are wanting to do with the OP. That's really a tragedy for Microsoft because like anyone unless you can admit your mistakes you won't be correcting them any time soon. I'm sure with the politics and bureaucracy of a big company like Microsoft it only makes matters worse.