@kettch: Equally so when an IT person says "sorry dear user, it's my way or the highway" rather than solving the problem by installing something like Start8 -- you know giving them options -- then they do the user a disservice.

You assume my discourse with my customers based on my opinions of W8 I've expressed here. It appears that you equate someone who doesn't like everything about W8 in technical circles as someone who is incapable of helping their customers. IOW "if you don't like W8 then you're going to ruin it for your users". That's a pretty myopic and inflexible view IMO.