The fact is still that for a gen 1 product it isn't bad. It is certainly better than many other tablets/laptops being released by other OEMs that actually have been doing this for many years.
But I agree it is also true that they do need to have a very good product in order to grow marketshare, and they will fix both the hardware/software issues that do exist in due time. MS is known for sticking it out and ultimately having a winning product. See Xbox for one good example.
Although I absolutely hate what they did with the Windows 8 desktop.