So because of the size of Microsoft and the number of products they produce we're supposed to ignore the specific problems they create or the broader direction they are taking with platforms such as Windows? I'm sure that will go over well with my customers. The only people I'll pity is the great engineers Microsoft has that are trapped behind politics and can't get their fantastic ideas into products that ship.
Well, let's wait two years and come back and see if Windows8 is a success or not.
Only one thing is certain: complaints on C9 about Windows8 didn't magic a change into RTM, and it's even less likely to magic a change into it now that it's shipped, so all you're doing by ranting and raving about how much is sucks on C9 is just sucking all of the oxygen out of the Coffeehouse and making the whole atmosphere negative.
If your customers demand a start menu, go and install one from the Interwebs, or tell them to stick with Windows7. Problem solved.