, Minh wrote

When I heard of the re-org, I thought Mr Mattrick would be promoted.

I guess the $1 billion RROD fiasco and then the worse PR problem since the New Coke will get you the boot

Mattrick replaced Moore shortly after the later announced the 3-year warranty program for RROD sufferers. You can hardly blame RROD on Mattrick. But yeah, he was rather tone-deaf regarding the recent PR fiasco.

http://web.archive.org/web/20071023004948/http://xbox.com/en-ca/support/petermooreletter.htm

http://www.microsoft.com/en-us/news/press/2007/jul07/07-17MooreMattrickPR.aspx