Make sure you read the comments over on Major Nelson's blog if you are interested in the current state of Xbox support seen from the eyes of the customers.
Sure the number of unhappy customers may be a small percentage but I think its significant enough a number to have corporate take a look and see what's wrong.  Hopefully fix it while they're at it too Wink

http://www.majornelson.com/archive/2006/11/22/xbox-support-webcast.aspx