I just wanted to thank you publicly for taking the time to answer my query. Those links were helpful, too.
Also, I've just returned from Office DevCon 2009 here in Australia and have to say I was impressed by the way Access is heading.
The guys from Redmond were great & our confidence is restored! Yeah, the ribbon's a pain from a developer's perspective but there are ways around it and lots of great features in Access 2010 that we could utilize to have a very slick commercial product.
Thanks for the offer of direct contact - will take you up on it.