That screenshot violates HIPAA by showing the patient's name.
The support staff "at Microsoft" probably wouldn't need to take 3 hours if the error codes people get weren't a complete mystery to those support people.
Additionally, 4 months ago, installing Office 365 on two PCs and their streaming installer was taking hours to install even though the Internet connection was great (I could have torrented Microsoft's entire library in the time it took to install Office). Some issue with their CDN or Office 365 servers. I called to see if I could get some kind of ISO (apparently, there's none available for Office 365 Home Subscription -- streaming installer is required).
Their answer was for me to turn off my firewall, turn off Security Essentials, restart the computer and then try again. That's not troubleshooting or saving time or trying to hit targets. That's trying a bunch of random unrelated * because a) you don't know how a computer works or b) Microsoft hasn't bothered to make sure their support people know how Windows works.
This is typical.
I've been hearing so much conflicting information about this, so I'm asking...on desktop systems or hybrid systems (e.g. Phone or hybrid tablet), can I switch between 'modern' UI and desktop UI? Sometimes I think Microsoft takes the 'more choice = more confusion' a little far sometimes.
So if I'm going to be able to plug my phone into a dock for full PC, I can have a desktop UI there and a phone UI undocked, right? I hope so.
I think the most important take away, at least for me, with regard to browser based apps is -- they all look and function like s**t. I can't fathom how anyone can think otherwise. Even "metro" apps which seem to be nothing more than Internet Explorer with F11 pressed.
The desktop in Windows 8 didn't change a whole lot since 7. It even got a few lauded improvements, like the much improved file copy dialog and speed enhancements.
Not that that matters, your argument is bogus anyway. Windows has steadily been going toward a more useful desktop use case since Windows 8. 8.1 got the Start button, 8.1 update 1 got the taskbar and title bar everywhere (when using a mouse) and the taskbar shows Metro apps. Windows Threshold should be bringing non-touch users an experience that is fully immersed within the desktop, including start menu and windowed Metro apps.
It is undeniable that Microsoft has been going toward the desktop for every version after Windows 8.
"Going toward the desktop." That's just the thing. They were already there. Windows 7's desktop is near perfect. Now if people want to say "Well, 8 was really a tablet OS", that's fine. But it was called Windows 8 and it was shipped on desktops.
Big deal, 8.1 got the "start button" -- when everyone knew full well and were flat out ignoring the fact that no one was asking for the stupid bitmap of the button to be put back. They wanted the Start Menu and its features. Yeah, that's "coming" in Windows 9. I bet $25, though, that all of my desktop apps will still be covered up by a full screen search result pane when I try to search for something off that start menu while I'm needing my context to reference.
Taskbar and titlebars while in "metro" apps? Big deal. Those aren't improvements to the desktop, they are stupid things that don't belong on a touch interface. They don't help my desktop use because my desktop use does not entail running a full screen Facebook app on my 27" desktop display.
There are things that Microsoft could have done to improve the desktop which they've needed to do for quite a long time. Mostly things that are broken.
Libraries? Great. Oh, but I can't use them in an Enterprise really because they don't support DFS paths. Why don't they? Because Windows Search has a silly inability to understand DFS redirects, even though they've been part of Windows for 15 years. Hell, the "Windows Search" component on Windows Server 2008 R2 Enterprise Edition flat out says in the description that it's "not for enterprise use".
How about event viewer "more information" links that lead to 404's, wasting the time of my technicians? Or Excel files getting locked on the server preventing people from opening them in write mode because someone who doesn't even have the file open happens to have the file selected in Explorer.
The file copy dialog is great. That's really the only improvement I saw to the desktop when, in all honesty it should have been done around XP time. Maybe in Windows 9, they'll figure out how to get Event Viewer to populate a list in less than 45 seconds when it would have taken XP five. They've been too busy putting a tablet interface on my servers and LOB workstations.
When Windows 8 came out, if you only went by this place and the Building Windows 8 blog, you would swear people were rioting in the streets and ringing Ballmer's phone off the hook demanding the removal of the "close button" and "window chrome." All of a sudden, the desktop was this evil "legacy" thing (who needs to look at more than one application at once????), that people wanted to get rid of.
No, I'm not fracking exaggerating.