Duncanma said:

For anyone who has been having trouble from Australia or New Zealand... the network folks tell me the problem has been resolved. Can you test again and let us know what you see?

Hi Duncan,

There is still a problem, download speed drops after receiving a few megabytes, then fails. Here is my trace again:

Tracing route to mschannel9.vo.msecnd.net [70.37.159.155]
over a maximum of 30 hops:

  3    60 ms    29 ms    46 ms  syd13-56k-001.tpgi.com.au [202.7.165.1]
  4    64 ms    28 ms    37 ms  bri-sot-wic-crt-1-port-channel-1.tpgi.com.au [202.7.171.41]
  5    46 ms    45 ms    45 ms  syd-nxg-men-crt1-po-3.tpgi.com.au [202.7.162.193]
  6    46 ms    45 ms    45 ms  202.7.171.78
  7     *        *        *     Request timed out.
  8    71 ms    45 ms    46 ms  cds36.syd9.msecn.net [70.37.159.155]

Trace complete.

Regards,

- Des

Duncanma said:

Could you do a trace route for me?

 

just "tracert ecn.channel9.msdn.com" from the command line would be great.

 

I'm not sure what the problem could be since you are able to start the download (so you must be able to get to the server). One other user (linked below) reported that the problem (downloads failing from Australia) was resolved when he turned off a feature of his Anti Virus program, but I'm not sure if that would help anyone else with the issue.

 

http://channel9.msdn.com/posts/Charles/C9-Conversations-Brian-Beckman-on-Complexity/?CommentID=509595

Hi Duncan, I'm also having the same issue in Australia, though it might be useful to see the tracert on a different netowrk then optus/telstra.

Tracing route to mschannel9.vo.msecnd.net [70.37.159.194] over a maximum of 30 hops:

  2    29 ms    29 ms    30 ms  10.20.21.72
  3    28 ms    29 ms    29 ms  syd13-56k-001.tpgi.com.au [202.7.165.1]
  4    29 ms    28 ms    28 ms  bri-sot-wic-crt-1-port-channel-1.tpgi.com.au [202.7.171.41]
  5    46 ms    46 ms    46 ms  202-7-162-125.tpgi.com.au [202.7.162.125]
  6    46 ms    46 ms    46 ms  syd-nxg-men-crt-2-gi-3-0-0.tpgi.com.au [202.7.162.77]
  7    46 ms    45 ms    46 ms  syd-nxg-men-crt1-po-3.tpgi.com.au [202.7.162.193]
  8    46 ms    45 ms    45 ms  202.7.171.78
  9     *        *        *     Request timed out.
 10    46 ms    46 ms    45 ms  cds13.syd9.msecn.net [70.37.159.194]

Trace complete.