Joe - I really appreciate your reply. I sincerely hope that you and the rest of the team can rally and surprise us all with how quickly you turn this update mess around. I think it's fair to say that we need our collective confidence restored.
Aside from your own internal issues, it seems pretty clear at this stage that your "partners" are doing you a real disservice at the moment. I hope fixing that little problem is keeping some key people up at night too. If Microsoft can't convince the carriers to do the right thing, then surely you can understand how powerless, trapped, and angry we're left feeling.
Again, thanks for the genuine response... it goes a long way.