Channel 9 Microsoft http://mschnlnine.vo.llnwd.net/d1/Dev/App_Themes/C9/images/feedimage.png Channel 9 http://channel9.msdn.com/Niners/gsamedia/Posts Channel 9 keeps you up to date with the latest news and behind the scenes info from Microsoft that developers love to keep up with. From LINQ to SilverLight – Watch videos and hear about all the cool technologies coming and the people behind them. http://channel9.msdn.com/Niners/gsamedia/Posts en Thu, 20 Jun 2013 05:46:09 GMT Thu, 20 Jun 2013 05:46:09 GMT Rev9 14 1 25 The Voice of Support - Show 14: The MVP Program In-Depth (Part 3 of 4) Welcome to the Show #14 of The Voice of Support!

The next 4 podcasts will focus on the ins and outs of the MVP program. Microsoft Most Valuable Professionals (MVPs) are exceptional technical community leaders from around the world who are awarded for voluntarily sharing their high quality, real world expertise in offline and online technical communities.

So what are these "MVP awards" all about - and what kinds of events do we organize for the program, you ask? To give us some details, we asked April Spence to come back to GSA Media Studios here @ Microsoft, along with Mike Fosmire. April and Mike are both MVP leads here @ Microsoft.

While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our Ask for It form to let us know what you think!



LINKS

Support WebCasts

MVP Site

]]> http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-14-The-MVP-Program-In-Depth-Part-3-of-4 Welcome to the Show #14 of The Voice of Support! The next 4 podcasts will focus on the ins and outs of the MVP program. Microsoft Most Valuable Professionals (MVPs) are exceptional technical community leaders from around the world who are awarded for voluntarily sharing their high quality, real world expertise in offline and online technical communities. So what are these "MVP awards" all about - and what kinds of events do we organize for the program, you ask? To give us some details, we asked April Spence to come back to GSA Media Studios here @ Microsoft, along with Mike Fosmire. April and Mike are both MVP leads here @ Microsoft. While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our Ask for It form to let us know what you think! LINKS Support WebCasts MVP Site 1834 http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-14-The-MVP-Program-In-Depth-Part-3-of-4 Tue, 10 Jul 2007 20:41:28 GMT http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-14-The-MVP-Program-In-Depth-Part-3-of-4 gsamedia gsamedia 0 http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-14-The-MVP-Program-In-Depth-Part-3-of-4/RSS Blogging Blogs Community Customer Support Microsoft Personalities MVP The Voice of Support - Show 13: The MVP Program In-Depth (Part 2 of 4) Welcome to the Show #13 of The Voice of Support!

This series of podcasts will focus on the ins and outs of the MVP program. Microsoft Most Valuable Professionals (MVPs) are exceptional technical community leaders from around the world who are awarded for voluntarily sharing their high quality, real world expertise in offline and online technical communities.

So where can MVPs be found, and what's this MVP site all about, you ask? In this session, we brought in April Spence and Ben Miller, who are both MVP leads here @ Microsoft.

While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our Ask for It form to let us know what you think!



LINKS

Support WebCasts

MVP Site

]]> http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-13-The-MVP-Program-In-Depth-Part-2-of-4 Welcome to the Show #13 of The Voice of Support! This series of podcasts will focus on the ins and outs of the MVP program. Microsoft Most Valuable Professionals (MVPs) are exceptional technical community leaders from around the world who are awarded for voluntarily sharing their high quality, real world expertise in offline and online technical communities. So where can MVPs be found, and what's this MVP site all about, you ask? In this session, we brought in April Spence and Ben Miller, who are both MVP leads here @ Microsoft. While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our Ask for It form to let us know what you think! LINKS Support WebCasts MVP Site 1494 http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-13-The-MVP-Program-In-Depth-Part-2-of-4 Wed, 27 Jun 2007 18:16:02 GMT http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-13-The-MVP-Program-In-Depth-Part-2-of-4 gsamedia gsamedia 0 http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-13-The-MVP-Program-In-Depth-Part-2-of-4/RSS Blogging Blogs Community Customer Support Microsoft Personalities MVP The Voice of Support - Show 12: The MVP Program In-Depth (Part 1 of 4) Welcome to the Show #12 of The Voice of Support!

The next 4 podcasts will focus on the ins and outs of the MVP program. Microsoft Most Valuable Professionals (MVPs) are exceptional technical community leaders from around the world who are awarded for voluntarily sharing their high quality, real world expertise in offline and online technical communities.

So what is this program all about, you ask? In this session, we brought in Ed Hickey and Brian Boston, who are both MVP leads here @ Microsoft, to give us an overview Big Smile

While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our Ask for It form to let us know what you think!



LINKS

Support WebCasts

MVP Site

]]> http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-12-The-MVP-Program-In-Depth-Part-1-of-4 Welcome to the Show #12 of The Voice of Support! The next 4 podcasts will focus on the ins and outs of the MVP program. Microsoft Most Valuable Professionals (MVPs) are exceptional technical community leaders from around the world who are awarded for voluntarily sharing their high quality, real world expertise in offline and online technical communities. So what is this program all about, you ask? In this session, we brought in Ed Hickey and Brian Boston, who are both MVP leads here @ Microsoft, to give us an overview While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our Ask for It form to let us know what you think! LINKS Support WebCasts MVP Site 1589 http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-12-The-MVP-Program-In-Depth-Part-1-of-4 Tue, 19 Jun 2007 14:59:35 GMT http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-12-The-MVP-Program-In-Depth-Part-1-of-4 gsamedia gsamedia 1 http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-12-The-MVP-Program-In-Depth-Part-1-of-4/RSS Blogging Blogs Community Customer Customer Support Microsoft Personalities MVP The Voice of Support - Show 011: The Zune Support Experience Welcome to the Show #11 of The Voice of Support!

In this session, we sat down with Nabil Pike, Lead Program Manager for Zune Supportability. Nabil talks about the day-to-day activities of the Zune support team, his history here @ Microsoft, and the history of building the support experience for the Zune from concept to market. This is a really cool device - and if you haven't checked it out yet, you really should. Big Smile

While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our Ask for It form to let us know what you think!



LINKS

Support WebCasts

Zune.net

]]> http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-011-The-Zune-Support-Experience Welcome to the Show #11 of The Voice of Support! In this session, we sat down with Nabil Pike, Lead Program Manager for Zune Supportability. Nabil talks about the day-to-day activities of the Zune support team, his history here @ Microsoft, and the history of building the support experience for the Zune from concept to market. This is a really cool device - and if you haven't checked it out yet, you really should. While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our Ask for It form to let us know what you think! LINKS Support WebCasts Zune.net 1422 http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-011-The-Zune-Support-Experience Tue, 05 Jun 2007 19:12:24 GMT http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-011-The-Zune-Support-Experience gsamedia gsamedia 0 http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-011-The-Zune-Support-Experience/RSS Audio Community Customer Support Microsoft Personalities Startups The Voice of Support - Show 010: Managing Xbox and Xbox 360 Support Worldwide Welcome to the Show # 10 of The Voice of Support!

This week, we sat down with Doug Park, Senior Group Manager for Xbox Support. Doug manages a number of program managers that handle various "lines of business" for Xbox hardware and software support around the globe, which we talk about extensively, and we also discuss some visions of rich media content that could become an integral part of the future of Xbox Support.

Throughout the month of November here, we will be focusing on some really exciting products and devices, including some more shows on the Xbox 360. These will be released on a weekly basis, as we have a LOT of content - so stay tuned!

While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our Ask for It form to let us know what you think!

LINKS

Microsoft Support WebCasts

]]> http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-010-Managing-Xbox-and-Xbox-360-Support-Worldwide Welcome to the Show # 10 of The Voice of Support! This week, we sat down with Doug Park, Senior Group Manager for Xbox Support. Doug manages a number of program managers that handle various "lines of business" for Xbox hardware and software support around the globe, which we talk about extensively, and we also discuss some visions of rich media content that could become an integral part of the future of Xbox Support. Throughout the month of November here, we will be focusing on some really exciting products and devices, including some more shows on the Xbox 360. These will be released on a weekly basis, as we have a LOT of content - so stay tuned! While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our Ask for It form to let us know what you think! LINKS Microsoft Support WebCasts 1330 http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-010-Managing-Xbox-and-Xbox-360-Support-Worldwide Wed, 22 Nov 2006 16:27:04 GMT http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-010-Managing-Xbox-and-Xbox-360-Support-Worldwide gsamedia gsamedia 2 http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-010-Managing-Xbox-and-Xbox-360-Support-Worldwide/RSS Community Customer Customer Support Hardware Microsoft Personalities Xbox Xbox Halo The Voice of Support - Show 009: Supporting Xbox and Xbox 360 Kiosks in Retail Outlets Welcome to the ninth installment of The Voice of Support!

This week, we sat down with Steve Miles, Retail Support Manager here at Microsoft, to discuss supporting those Xbox and Xbox 360 kiosks you see in various retail stores across the world, and some of the really cool features and new levels of interactivity they provide.

Throughout the month of November here, we will be focusing on some really exciting products and devices, including some more shows on the Xbox 360. These will be released on a weekly basis, as we have a LOT of content - so stay tuned!

While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our Ask for It form to let us know what you think!

LINKS

Microsoft Support WebCasts

 ]]> http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-009-Supporting-Xbox-and-Xbox-360-Kiosks-in-Retail-Outlets Welcome to the ninth installment of The Voice of Support! This week, we sat down with Steve Miles, Retail Support Manager here at Microsoft, to discuss supporting those Xbox and Xbox 360 kiosks you see in various retail stores across the world, and some of the really cool features and new levels of interactivity they provide. Throughout the month of November here, we will be focusing on some really exciting products and devices, including some more shows on the Xbox 360. These will be released on a weekly basis, as we have a LOT of content - so stay tuned! While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our Ask for It form to let us know what you think! LINKS Microsoft Support WebCasts 954 http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-009-Supporting-Xbox-and-Xbox-360-Kiosks-in-Retail-Outlets Thu, 16 Nov 2006 20:13:15 GMT http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-009-Supporting-Xbox-and-Xbox-360-Kiosks-in-Retail-Outlets gsamedia gsamedia 0 http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-009-Supporting-Xbox-and-Xbox-360-Kiosks-in-Retail-Outlets/RSS Audio Community Customer Customer Support Hardware Microsoft Personalities Partner Video Xbox Xbox Halo The Voice of Support - Show 008: A look at supporting Games for Windows Welcome to the eighth installment of The Voice of Support!

This week, we sat down with Mark Auld, Senior Support Program Manager here at Microsoft, to discuss Games for Windows support, and some past impressions of upcoming technology and titles featured a while back at E3.

Throughout the month of November here, we will be focusing on some really exciting products and devices, including some more shows on the Xbox 360. These will be released on a weekly basis, as we have a LOT of content - so stay tuned!

While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our Ask for It form to let us know what you think!

LINKS

Microsoft Support WebCasts

]]> http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-008-A-look-at-supporting-Games-for-Windows Welcome to the eighth installment of The Voice of Support! This week, we sat down with Mark Auld, Senior Support Program Manager here at Microsoft, to discuss Games for Windows support, and some past impressions of upcoming technology and titles featured a while back at E3. Throughout the month of November here, we will be focusing on some really exciting products and devices, including some more shows on the Xbox 360. These will be released on a weekly basis, as we have a LOT of content - so stay tuned! While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our Ask for It form to let us know what you think! LINKS Microsoft Support WebCasts 1832 http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-008-A-look-at-supporting-Games-for-Windows Wed, 08 Nov 2006 17:39:54 GMT http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-008-A-look-at-supporting-Games-for-Windows gsamedia gsamedia 0 http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-008-A-look-at-supporting-Games-for-Windows/RSS Customer Support Flight Simulator Hardware Microsoft Personalities Windows Vista Windows XP The Voice of Support - Show 007: Security Program Management @ Microsoft Support Welcome to the seventh installment of The Voice of Support!

This week, we sat down with Jerry Bryant, Security Program Manager here at Microsoft Support. We talk about the worldwide team that focuses on security response and readiness for security bulletins, and reporting on various issues and trends that helps Microsoft continue to protect customers from vulnerabilities in Microsoft software.

While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our Ask for It form to let us know what you think!

LINKS

Microsoft Support WebCasts

ASP.net Support Voice Columns

]]> http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-007-Security-Program-Management--Microsoft-Support Welcome to the seventh installment of The Voice of Support! This week, we sat down with Jerry Bryant, Security Program Manager here at Microsoft Support. We talk about the worldwide team that focuses on security response and readiness for security bulletins, and reporting on various issues and trends that helps Microsoft continue to protect customers from vulnerabilities in Microsoft software. While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our Ask for It form to let us know what you think! LINKS Microsoft Support WebCasts ASP.net Support Voice Columns 1160 http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-007-Security-Program-Management--Microsoft-Support Tue, 12 Sep 2006 17:06:53 GMT http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-007-Security-Program-Management--Microsoft-Support gsamedia gsamedia 0 http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-007-Security-Program-Management--Microsoft-Support/RSS Customer Support Microsoft Personalities Security The Voice of Support - Show 006: Security Support @ Microsoft Welcome to the sixth installment of The Voice of Support!

This week, we sat down with Eddie Bowers, a Security Support Engineer in the Las Colinas, TX office at Microsoft. He talks about his day-to-day activities, information on recent security bulletins, and a beloved childhood toy - the Viewmaster!

While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our Ask for It form to let us know what you think!

LINKS

Microsoft Support WebCasts

ASP.net Support Voice Columns

]]> http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-006-Security-Support--Microsoft Welcome to the sixth installment of The Voice of Support! This week, we sat down with Eddie Bowers, a Security Support Engineer in the Las Colinas, TX office at Microsoft. He talks about his day-to-day activities, information on recent security bulletins, and a beloved childhood toy - the Viewmaster! While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our Ask for It form to let us know what you think! LINKS Microsoft Support WebCasts ASP.net Support Voice Columns 1160 http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-006-Security-Support--Microsoft Tue, 15 Aug 2006 19:33:28 GMT http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-006-Security-Support--Microsoft gsamedia gsamedia 0 http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-006-Security-Support--Microsoft/RSS Microsoft Personalities Security The Voice of Support - Show 005: Support for Games and Xbox Live Welcome to the fifth installment of The Voice of Support!

This week, we sat down with Steve Kastner, Support Program Manager for Xbox Games and Scott Hirnle, Support Program Manager for Xbox Live. This is Part 2 of a several part series where we will focus on the world of Xbox and Xbox 360.

While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our Ask for It form to let us know what you think!

LINKS

Microsoft Support WebCasts

ASP.net Support Voice Columns

]]> http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-005-Support-for-Games-and-Xbox-Live Welcome to the fifth installment of The Voice of Support! This week, we sat down with Steve Kastner, Support Program Manager for Xbox Games and Scott Hirnle, Support Program Manager for Xbox Live. This is Part 2 of a several part series where we will focus on the world of Xbox and Xbox 360. While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our Ask for It form to let us know what you think! LINKS Microsoft Support WebCasts ASP.net Support Voice Columns 1248 http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-005-Support-for-Games-and-Xbox-Live Tue, 27 Jun 2006 17:59:55 GMT http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-005-Support-for-Games-and-Xbox-Live gsamedia gsamedia 0 http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-005-Support-for-Games-and-Xbox-Live/RSS Microsoft Personalities Xbox Xbox Halo The Voice of Support - Show 004: Support Channels @ Xbox.com Welcome to the fourth installment of The Voice of Support!

This week, we travelled to the Millenium building to sit down and talk about Xbox.com with Peter Orullian, the Site Manager of Xbox.com, and Patrick King, the Writing Lead for Xbox User Assistance. This is Part 1 of a several part series where we will focus on the world of Xbox and Xbox 360.

While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our Ask for It form to let us know what you think!

LINKS

Download the Transcript

Microsoft Support WebCasts

ASP.net Support Voice Columns

]]> http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-004-Support-Channels--Xboxcom Welcome to the fourth installment of The Voice of Support! This week, we travelled to the Millenium building to sit down and talk about Xbox.com with Peter Orullian, the Site Manager of Xbox.com, and Patrick King, the Writing Lead for Xbox User Assistance. This is Part 1 of a several part series where we will focus on the world of Xbox and Xbox 360. While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our Ask for It form to let us know what you think! LINKS Download the Transcript Microsoft Support WebCasts ASP.net Support Voice Columns 1143 http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-004-Support-Channels--Xboxcom Thu, 01 Jun 2006 16:34:30 GMT http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-004-Support-Channels--Xboxcom gsamedia gsamedia 0 http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-004-Support-Channels--Xboxcom/RSS Microsoft Personalities User Groups Windows Media Center Xbox Xbox Halo The Voice of Support - Show 003: Project Server & Sharepoint Usage Welcome to the third installment of The Voice of Support!

This week, we travelled to the Charlotte, NC support site to sit down and talk about Project Server and Sharepoint with Ben Reich, a producer here in Global Service Automation Content Delivery. Ben has been involved with many different sides of the content business, including work with our live support sites, the Microsoft Support WebCast program, MVP’s, and most recently managing internal operational efficiency tools projects.

Coming in Episode 4: Support channel features and content @ Xbox.com

While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our Ask for It form to let us know what you think!

LINKS

Download the Transcript

Microsoft Support WebCasts

ASP.net Support Voice Columns

]]> http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-003-Project-Server-amp-Sharepoint-Usage Welcome to the third installment of The Voice of Support! This week, we travelled to the Charlotte, NC support site to sit down and talk about Project Server and Sharepoint with Ben Reich, a producer here in Global Service Automation Content Delivery. Ben has been involved with many different sides of the content business, including work with our live support sites, the Microsoft Support WebCast program, MVP’s, and most recently managing internal operational efficiency tools projects. Coming in Episode 4: Support channel features and content @ Xbox.com While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our Ask for It form to let us know what you think! LINKS Download the Transcript Microsoft Support WebCasts ASP.net Support Voice Columns 636 http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-003-Project-Server-amp-Sharepoint-Usage Tue, 02 May 2006 20:53:03 GMT http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-003-Project-Server-amp-Sharepoint-Usage gsamedia gsamedia 6 http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-003-Project-Server-amp-Sharepoint-Usage/RSS Collaboration MS Office Microsoft Personalities Networking Office SharePoint Web Services The Voice of Support - Show 002: Search @ support.microsoft.com Welcome to the second installment of The Voice of Support!

In this second show, Ken Crawbuck and Beth Phillips from Global Service Automation (the team behind http://support.microsoft.com) cover Search on the Support site - info on usage, tips and tricks, some background on algorithms, as well as what to expect in future versions of search, which are making their way to the Support site very soon.

While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our Ask for It form to let us know what you think!

LINKS

Download the Transcript

Microsoft Support WebCasts

ASP.net Support Voice Columns

]]> http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-002-Search--supportmicrosoftcom Welcome to the second installment of The Voice of Support! In this second show, Ken Crawbuck and Beth Phillips from Global Service Automation (the team behind http://support.microsoft.com) cover Search on the Support site - info on usage, tips and tricks, some background on algorithms, as well as what to expect in future versions of search, which are making their way to the Support site very soon. While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our Ask for It form to let us know what you think! LINKS Download the Transcript Microsoft Support WebCasts ASP.net Support Voice Columns 1249 http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-002-Search--supportmicrosoftcom Tue, 11 Apr 2006 15:20:14 GMT http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-002-Search--supportmicrosoftcom gsamedia gsamedia 0 http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-002-Search--supportmicrosoftcom/RSS Internet Explorer Microsoft Personalities Search The Voice of Support - Show 001: The Introduction Welcome to the first installment of The Voice of Support!

In this first show, Jen Hough and Otto Cate from Global Service Automation (the team behind http://support.microsoft.com) cover their ideas and concepts around what type of content to expect from this new communication medium.

While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions!

LINKS

Download the Transcript

Microsoft Support WebCasts

ASP.net Support Voice Columns

]]> http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-001-The-Introduction Welcome to the first installment of The Voice of Support! In this first show, Jen Hough and Otto Cate from Global Service Automation (the team behind http://support.microsoft.com) cover their ideas and concepts around what type of content to expect from this new communication medium. While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! LINKS Download the Transcript Microsoft Support WebCasts ASP.net Support Voice Columns 779 http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-001-The-Introduction Tue, 21 Mar 2006 20:12:24 GMT http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-001-The-Introduction gsamedia gsamedia 3 http://channel9.msdn.com/Shows/The+Voice+of+Support/The-Voice-of-Support-Show-001-The-Introduction/RSS Microsoft Personalities