Posts

The video demonstrates how to create a script-only application to enforce custom presence settings on Lync Server 2013.

This video demonstrates how you can use the Unified Communications Enhanced Presence Schemas for Microsoft Lync Server 2013 to publish and subscribe to enhanced presence.

See how to use an MSPL script to forward IM calls in a simple Lync Server 2013 topology.

See how to install, configure, and run a script application using the Microsoft Lync Server 2013 Preview SDK. This is a follow-up to the earlier video, part 1.

Aspect® Contact™ is a telephony solution for help or service desks under 100 seats in sales, customer care, HR, IT or other departments within commercial and government organizations, as well as admissions, financial or registrar offices in academic institutions. Aspect Contact equips your team to expertly...

Aspect Unified IP is next-generation unified contact center software that transforms the call center and redefines call center software with a single, unified solution for a full breadth of customer contact capabilities for inbound, outbound, voice portal, Internet contact, multichannel self-service...

Whether it's a phone call, email, chat, SMS or social media alert, our multimedia queuing and skills based routing ensure that every contact is handled efficiently. Optimize your investment in Lync by maintaining one telephony infrastructure for both voice and contact center. Zeacom Communications Center...

Interactive Intelligence offers your choice of a complete premise-based solution, a cloud-based solution at a fixed monthly cost — Communications as a Service (CaaS) — or a managed service where they do it all. You can even migrate your cloud-based solution to your own site at any time, seamlessly, without...

Clarity Connect is a robust contact center solution built exclusively for Microsoft Lync. The solution seamlessly integrates with your existing infrastructure, adding full functionality with one simple, fixed fee per user. Check out all of their premium features, including call recording and a rich,...

LUCs is a multimodal contact center, which is completely based on the Lync platform. The aim of the solution is to facilitate that communication between companies and their customers is time-independent and at a high cost efficiency in the implementation and operation. With Lync, the customer service...