(Module 12) ITIL for IT Professionals - Continuous Service Improvement

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In this module you will learn about how you can take the ITIL v3 processes and use them to make better decisions around the intentional delivery of IT services to the business.

This video is part of the Microsoft Virtual Academy (MVA). The MVA is a free program delivering structured learning paths for IT Professionals on various Microsoft products and solutions.

After watching this video, visit:
mvawww.MicrosoftVirtualAcademy.com, enroll in this course and take the self-assessment. For every module you take and every self-assessment you complete, you will be awarded points. These points build up to levels and the higher the level you achieve, the more opportunities you have to participate in MVA offers.

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