(Module 5) ITIL for IT Professionals - Change and Release Management
- Posted: Nov 01, 2013 at 9:34 AM
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In this module you will about the ITIL v3 processes of Change and Release management and how they can improve your ability to introduce change into your organization while defining and meeting customer expectations.
This video is part of the Microsoft Virtual Academy (MVA). The MVA is a free program delivering structured learning paths for IT Professionals on various Microsoft products and solutions.
After watching this video, visit:
www.MicrosoftVirtualAcademy.com, enroll in this course and take the self-assessment. For every module you take and every self-assessment you complete, you will be awarded points. These points build up to levels and the higher the level you achieve, the more opportunities you have to participate in MVA offers.