(Module 7) ITIL for IT Professionals - Knowledge Management

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In this module you will learn about the ITIL v3 process of Knowledge Management and how it can be used to provide uniformity to meeting customer expectations in operational processes.

This video is part of the Microsoft Virtual Academy (MVA). The MVA is a free program delivering structured learning paths for IT Professionals on various Microsoft products and solutions.

After watching this video, visit:
mvawww.MicrosoftVirtualAcademy.com, enroll in this course and take the self-assessment. For every module you take and every self-assessment you complete, you will be awarded points. These points build up to levels and the higher the level you achieve, the more opportunities you have to participate in MVA offers.

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