(Module 9) ITIL for IT Professionals - Incident and Event Management
- Posted: Nov 01, 2013 at 9:38 AM
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In this module you will learn about the ITIL v3 process of Incident and Event Management and how they can help you deliver consistent customer service around service outages, prioritization of incident activities, and use non-relative terms to set expectations.
This video is part of the Microsoft Virtual Academy (MVA). The MVA is a free program delivering structured learning paths for IT Professionals on various Microsoft products and solutions.
After watching this video, visit:
www.MicrosoftVirtualAcademy.com, enroll in this course and take the self-assessment. For every module you take and every self-assessment you complete, you will be awarded points. These points build up to levels and the higher the level you achieve, the more opportunities you have to participate in MVA offers.