Top Ranked - Crash King
- Posted: May 08, 2012 at 11:52 AM
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Bad stuff happens! There is no way around that. It’s a fact; your apps, out there in the wild on consumers devices, will crash. This in itself is ok but only if you can get the information about those crashes and use that information to fix the bugs that cause them. The Windows Phone platform actually captures stack traces and provides those to you, the publisher of the app. You can get a view of the number of crashes that are happening as well as download an Excel file with all the appropriate information and stack traces. This is a good thing and you should take advantage of that information as it may give you some good clues as to what to fix to make your app a higher quality product.
There are a few things that App Hub does not give you though. The first thing is that it may not give you enough information about the bugs that you are hitting. One example of that is that the version number of the app is not provided so if you have published a few different versions of your app it is possible that a user is hitting a bug that you may have already fixed in a later version.
The other issue is that stats on App Hub are delayed. As a result you don’t see the issues that your end-users are hitting for a few days. If something is happening out there that is causing a lot of crashes then you may not see it until after users start posting lots of low ratings and negative reviews.
Another thing to keep in mind is that App Hub does not provide any sort of notification of issues. It’s up to you to visit App Hub regularly and pull down those stack traces to see what’s going on.
Finally (and I realize this is more a perception thing than an issue) end-users have no idea that the platform is gathering up those stack traces and making them available to you. And, of course, they have no idea if you are looking at those traces and working on bug fixes. As a result, when they see a bug most will assume the worst and give bad ratings and reviews. As I’ve mentioned on a previous post you really want to make sure that, whenever you can, you provide the ability for the end-user to provide you feedback as that helps build a relationship which ultimately will result in higher ratings and ranking.
Fortunately there is a way to get around all of these issues. Andy Pennell, a colleague on the Windows Phone dev team has posted some sample code which he dubbed Little Watson that I think every developer should include in all their apps. Just like “Big” Watson does on Windows, that code does exactly what you would expect in that it captures all that stack trace info (including additional info you may need) and allows the end user to email it you so you can get to work fixing whatever bug caused the error.
Little Watson is pretty easy to use. There are a few steps that you need to do:
Since Andy blogged about Little Watson, other devs have grabbed that great idea and taken it further. One example of that is the Northern Lights open source project. Northern Lights has many different capabilities that are useful to Windows Phone developers. One of those is an implementation of Little Watson based on the work I mentioned above from Andy Pennell. One thing that Northern Lights does beyond Andy’s code is that they provide you the capability to automatically send the trace info to a web service behind the scenes so that the end user does not have to see it. You should probably be careful in doing something like that. As I mentioned above, it might actually be a good thing for end-users to know that you care about bugs. You may also want to be careful about sending stuff to a web service behind the users back. Some users will get freaked out about that if they notice. This would be especially bad if you were including any sort of Personally Identifiable Information (PII) along with those traces. In general, you’ll probably want to let users know somehow that you are doing that and definitely stay away from capturing any PII.
On my blog I’ve included the source code for the project I used in the video. It’s a ridiculously dumb app but I often get asked for source so I’m including it for completeness.
Let me know what you think about this episode of Top Ranked.
If you have questions about any of the videos, about problems or issues you’re hitting or if you have topics that you think would be of interest to other devs on the Windows Phone platform then drop me a note. I’d be particularly interested in hearing about some of the best practices you’ve adopted that you think have raised your quality or your ratings/ranking in the Marketplace. I’ll be sure to give full credit and link love whenever I can.
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