The Voice of Support - Show 001: The Introduction
- Posted: Mar 21, 2006 at 12:12 PM
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Welcome to the first installment of The Voice of Support!
In this first show, Jen Hough and Otto Cate from Global Service Automation (the team behind
http://support.microsoft.com) cover their ideas and concepts around what type of content to expect from this new communication medium.
While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions!
LINKS
Download the Transcript
Microsoft Support WebCasts
ASP.net Support Voice Columns
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Microsoft Support Rocks
The Voice of Support sounds like an exciting journey. It would be very helpful for the customers to know more about the MS Customer Service and Support (CSS)
Cheers!
Jen
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