The Voice of Support

From support professionals, to MVPs, to our own online internal support content team, tune in to The Voice of Support for timely, informative conversations about how to support Microsoft products. Tell us what you want to hear, send us your thoughts, and give us your ideas for discussion topics. We want to know you better, and we want you to know us better. We are tuning in to you, so stay tuned! We would like to hear from you! Please contact us at "Ask for it" and let us know what you think and what you would like us to talk about in future podcasts.
  • The Voice of Support - Show 007: Security Program Management @ Microsoft Support
    19 minutes, 20 seconds
    The Voice of Support - Show 007: Security Program Management @ Microsoft Support
    Sep 12, 2006 at 10:06 AM Comments 0

    Avg Rating: 3

    (1)
    Welcome to the seventh installment of The Voice of Support! This week, we sat down with Jerry Bryant, Security Program Manager here at Microsoft Support. We talk about the worldwide team that focuses on security response and readiness for security bulletins, and reporting on various…
  • The Voice of Support - Show 006: Security Support @ Microsoft
    19 minutes, 20 seconds
    The Voice of Support - Show 006: Security Support @ Microsoft
    Aug 15, 2006 at 12:33 PM Comments 0

    Avg Rating: 3

    (1)
    Welcome to the sixth installment of The Voice of Support! This week, we sat down with Eddie Bowers, a Security Support Engineer in the Las Colinas, TX office at Microsoft. He talks about his day-to-day activities, information on recent security bulletins, and a beloved childhood toy - the…
  • The Voice of Support - Show 005: Support for Games and Xbox Live
    20 minutes, 48 seconds
    The Voice of Support - Show 005: Support for Games and Xbox Live
    Jun 27, 2006 at 10:59 AM Comments 0

    Avg Rating: 3

    (1)
    Welcome to the fifth installment of The Voice of Support! This week, we sat down with Steve Kastner, Support Program Manager for Xbox Games and Scott Hirnle, Support Program Manager for Xbox Live. This is Part 2 of a several part series where we will focus on the world of Xbox and Xbox…
  • The Voice of Support - Show 011: The Zune Support Experience
    23 minutes, 42 seconds
    The Voice of Support - Show 011: The Zune Support Experience
    Jun 05, 2007 at 12:12 PM Comments 0

    Avg Rating: 3

    (1)
    Welcome to the Show #11 of The Voice of Support! In this session, we sat down with Nabil Pike, Lead Program Manager for Zune Supportability. Nabil talks about the day-to-day activities of the Zune support team, his history here @ Microsoft, and the history of building the support experience …
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