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Defrag: Encryption, Backups, Distance Support


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Microsoft tech troubleshooter extraordinaire Gov Maharaj and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 (see this for details on how) and send us the zip file to DefragShow@microsoft.com. We will also be checking comments for problems, but the email address will let us contact you if needed. 

[01:00] - Questions and concerns about encryption. 
[07:26] - Why do some apps have mouse lag. [link]
[10:35] - Does dock work with Surface 2 or just Pro? 
[12:00] - Would like AV to only use one core.  
[14:19] - Backup option for Windows 7, and long distance support. 
[23:10] - Pick of the Week: SpaceGlasses.com [link]
[25:21] - Pick of the Week: Windows 8.1 Panorama feature. [link]


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  • Thanks for all the help this year, You Guys are on the top to my 'to watch' list.


  • jimjim

    I enjoyed the shared folder sharing file for the remote assistance. Why can this process be made more seamless? Everybody has a relative that they have to help but just getting the process started can be overwhelming.

    Also you just removing the crapware on new devices - how does the average user know what to remove?

  • dan_tdtower Surface Fan

    Happy new years guys!

    Just want to make sure I understand about bit locker. I have a large USB3 Storage Space array that I've used bit locker on. Its bitlocker key is different than the system drive, are both stored in the tpm? The C drive bitlocker key is also backed up to my live account. I printed a hard copy of the Storage Space key in case I need it in the future. So I think you said I would still need it to attach to my tpm to use the key? If my SP1 that it's attached to dies or is lost do I also lose my Storage Space?

  • Fun with distance support, Thanks guys for the fun Christmas gift Wink

    The standard user was the key trick. I totally recommend it for anyone with a family member who breaks things

  • Spectacular show as always. looks like someone had fun with the intro. It was great!


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