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Defrag - Unplayable Media Center files, Missing RAM, Closing Cores

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Microsoft tech troubleshooter extraordinaire Gov Maharaj and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 (see this for details on how) and send us the zip file to DefragShow@microsoft.com. We will also be checking comments for problems, but the email address will let us contact you if needed.

[00:12] -  Responsive mouse problem.
[05:45] -  Replaced HDD won't play Media Center files.
[09:07] -  Max frequency can go over 100%, what does this mean?
[09:35] -  Not all RAM is showing up.
[11:11] -  How to alter all files in a directory to change time stamp.
[13:00] -  Unexpected laptop wake behavior.
[14:30] -  Where to download Windows 7 ISO.
[16:28] -  Mirroring a SSD with HDD.
[17:50] -  How to shut off cores in quad core.
[21:08] -  Pick of the week. Hard drive prices [link, link], Kinect for Windows [link]

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  • Andrew Richardswindev Andrew Richards

    I bought a Nyco after Gov talking about it - and it is working fine.  It's reduced the field by about 2' (as it promises).  I have noticed if you get too close (<5') that the kinect jestures do not work - it really is for a 10'-8' --> 8'-6' reduction.

    (Adults and kids were playing Kinect Adventures, Fruit Ninja and Kinect Sports)

  • Larry LarsenLarryLarsen "Lightbulb"

    @windev: That's kind of the opposite experience I've got, it works best when very close (~3'). I'll try Gov's and see if it's just a bad unit. Thanks. 

  • MagicAndre1981Magic​Andre1981 xperf addicted

    [00:12] -  Responsive mouse problem.

    I would look at the mouse itself.  What mouse is it and if it installs extra software. And maybe this software causes it.

    [09:07] -  Max frequency can go over 100%, what does this mean?

    correct, this is Turbo function of Intel i Core CPUs or AMD Phenom X6/FX CPUs.

    [09:35] -  Not all RAM is showing up.

    MS limits the usable Memory in client Windows versions. Get a PAE patch ( like this one: http://wj32.wordpress.com/2011/02/23/pae-patch-updated-for-windows-7-sp1/) which implements this:

    http://www.geoffchappell.com/viewer.htm?doc=notes/windows/license/memory.htm (applies to Win7, too).

    I don't know if Home has both, I never buy Retails. Here in Germany we can buy the Systembuilder versions which are cheaper and this only includes 1 DVD (32Bit or 64Bit). And now I'm switching to Linux because of this Windows 8 Metro touch UI crap which doesn't work for desktop PCs. So I'll never know if Win8 (Home) includes both.

    [11:11] -  How to alter all files in a directory to change time stamp.

    Use this software and add the folders:

    http://www.softwareok.com/?seite=Microsoft/NewFileTime

    and let the software change the time values.

    [14:30] -  Where to download Windows 7 ISO.

    google for a Digitalriver link, those are safe. For Windows 8 MS has a way to reset the PC so this is an Inplace Upgrade is no longer required. Also for Windows 8 you get a Webinstaller which gets the lastest files from MS. I hope that this allows all users to get new media with integrated service packs for Windows 8:

    http://blogs.msdn.com/b/b8/archive/2011/11/21/improving-the-setup-experience.aspx

    [17:50] -  How to shut off cores in quad core.

    Better use the Core Parking feature of Windows 7. You can control it with some cmd commands which are shown here:

    http://processlasso.blogspot.com/2011/06/cpu-parking-revisited.html


    Btw, is there a chance to get the Defrag animation (which is shown from your desk) as WMV so that I can use it on my Vista Ultimate as Dreamscene background?

  • dan_tdtower Surface Fan

    Larry, when the mouse gets stuck in a bad click state try pressing ctrl-alt-del and then esc.  Happens to me sometimes and this mostly fixes it.

  • Awesome show.Keep it up

  • A 100 bucks MSDN subscription ? Really ? Where is it ?
    Very good show!

  • Proton2Proton2 No Global Warming for 18 Y 2 M ​wattsupwith​that.com

    @joaoalbuquerque:

    Microsoft TechNet Subscription Standard

                    Tailored to help IT Professionals evaluate, test, and troubleshoot Microsoft software for Desktop environments. TechNet Subscription Standard does not include Enterprise editions of Microsoft software.
    $199($149 Renewal)
  • Proton2Proton2 No Global Warming for 18 Y 2 M ​wattsupwith​that.com

    Vista had the two disks, 32 bit / 64 bit with Ultimate only.

    Windows 7 had both disks for Home Premium as well.

  • @Proton2: Thank you very much! I was not aware of that. Price is 213 euro (standard) as I am from Portugal.

  • Larry LarsenLarryLarsen "Lightbulb"

    @dtower:Tried that last night and it didn't work. Also shot a short video of it for Gov to help troubleshoot. Smiley

  • Scott McClenningScott McClenning

    My favorite Windows touch utility is BatchTouch from http://freeware.the-meiers.org.

    I've seen Explorer extensions to do this, but I don't recall if it works for multiple files.

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