CRM

Steve Kaplan is the Program Manager for the new Process Center within Microsoft Dynamics CRM 2011. He discusses the work that has gone into creating the Process Center, including significant upgrades to how workflow is handled in Microsoft Dynamics CRM 2011, as well as the new Dialogs feature…

Tripp Parker is the Program Manager for the Microsoft Outlook client within Microsoft Dynamics CRM 2011. He discusses the significant re-design that went into the new Outlook client, including adoption of the Fluent user interface and re-building the CRM client as a native Outlook application,…

Siddhartha Rai is the Program Manager for Business Intelligence within Microsoft Dynamics CRM 2011. He helped design and build one of the most exciting new features areas in Microsoft Dynamics CRM 2011: Inline data Visualization. This introduces a new generation of dashboards that can be built by…

Abhijit Gore is the Program Manager for Cloud Reporting within Microsoft Dynamics CRM 2011. He discusses the enhancements made in Microsoft Dynamics CRM Online to deliver custom reporting for customers, and support ISVs who want to include their own reports as part of their cloud-based solutions.”

Andrew Bybee is a Principal Program Manager in Microsoft Dynamics CRM 2011, where he leads a team that has developed many of the features that developers will find most useful.  In this video, he discusses ways in which developers can build solutions in the cloud, taking advantage of the Azure…

Last month, after delivering a keynote address in Orlando and spending a little time visiting Disney attractions, I wrote a piece that pondered what it might be like if Disney did healthcare. Last week I was in Washington, D.C., for the World Health Care Congress. The closing keynote was provided…

eService accelerator allows developers to easily create self-service customer portals built on top of ASP.NET. This accelerator utilizes an ASP.NET starter kit and several components of the ASP.NET framework including the membership provider for authentication. The out of the box functionality…

CRM notifications accelerator allows you to expose CRM business data by creating Really Simple Syndication (RSS) feeds. Users can subscribe to any saved views within CRM as a feed. This allows you to have a channel where you pull information instead of being pushed to you from the server.…

In this video, we take a look at the Enterprise Search Accelerator for CRM and see how SharePoint and CRM can complement each other in creating business solutions. The enterprise search accelerator allows Microsoft Office SharePoint Server (MOSS) customers to view and search for Microsoft…

Few weeks ago, I had the opportunity to interview Reuben Krippner from the CRM team. Reuben has been working very hard for the last several months to release CRM Accelerators. In this short video, Reuben gives us an overview of the Accelerators program and we chat about how Accelerators…