Lync

The Lync Server SDK can be used to create scripted or managed Session Initiated Protocol (SIP) applications for extending the functionality of Lync Server. This presentation on the Lync Server SDK and MSPL is given by Yves Pitsch, Senior Program Manager, and Vijay Manian, Developer Engineer. Yves…

Companies that use different communications solutions, (for example, use Lync to communicate internally and use a PBX contact center to communicate externally) have to pay extra to sustain the various systems. With ice contact center for Microsoft Lync, internal and external interactions, along with…

The video demonstrates how to create a script-only application to enforce custom presence settings on Lync Server 2013.

This video demonstrates how you can use the Unified Communications Enhanced Presence Schemas for Microsoft Lync Server 2013 to publish and subscribe to enhanced presence.

See how to use an MSPL script to forward IM calls in a simple Lync Server 2013 topology.

See how to install, configure, and run a script application using the Microsoft Lync Server 2013 Preview SDK. This is a follow-up to the earlier video, part 1.

Aspect® Contact™ is a telephony solution for help or service desks under 100 seats in sales, customer care, HR, IT or other departments within commercial and government organizations, as well as admissions, financial or registrar offices in academic institutions. Aspect Contact equips your team to…

Aspect Unified IP is next-generation unified contact center software that transforms the call center and redefines call center software with a single, unified solution for a full breadth of customer contact capabilities for inbound, outbound, voice portal, Internet contact, multichannel self-service…

Whether it's a phone call, email, chat, SMS or social media alert, our multimedia queuing and skills based routing ensure that every contact is handled efficiently. Optimize your investment in Lync by maintaining one telephony infrastructure for both voice and contact center. Zeacom Communications…

Interactive Intelligence offers your choice of a complete premise-based solution, a cloud-based solution at a fixed monthly cost — Communications as a Service (CaaS) — or a managed service where they do it all. You can even migrate your cloud-based solution to your own site at any time, seamlessly,…