Jeff Gerardot of Interactive Intelligence (http://www.inin.com) talked with me about their call center solutions and the work they have done to integrate Microsoft Dynamics CRM 4.0 into the solution.
Enjoy the show!
John O'Donnell Microsoft Dynamics ISV Architect Evangelist Microsoft…
While in Redmond I managed to catch up with the Microsoft Dynamics CRM Community and Content Strategy team and talked to them about the great work they do for the various Dynamic CRM Communities including these:
CRM Team Blog
Resource Center (external)