Welcome to the Microsoft Dynamics CRM Wiki

Summary: A Wiki for all types of users of Microsoft Dynamics CRM from implementors through to developers, ISV's and beyond. This Wiki will have an initial focus on Microsoft Dynamics CRM 4.0 and later. The intent of this Wiki is to be a live document that can act as a central hub for the vast amount of information that has accumulated around Microsoft Dynamics CRM both on Microsoft and other community web sites.

Note: Please contribute to this Wiki by correcting or adding content or comments. If you have worked out how to do something, please share what you know!

Questions or comments?
Email John O’Donnell (jodonnel @ microsoft com)
US DPE ISV Evangelism (Dynamics)
http://blogs.msdn.com/jodonnell

---

Learning about Microsoft Dynamics CRM

Microsoft Dynamics CRM 4.0 main web page
Microsoft Dynamics CRM 4.0 Videos and Screencasts
Microsoft Dynamics CRM 4.0 Virtual Machine

---

Microsoft Dynamics CRM Community Resources

Microsoft Dynamics CRM Most Valuable Professionals - MVP
Microsoft Dynamics CRM Bloggers
Microsoft Dynamics CRM Communities

---

For Microsoft Dynamics CRM Implementation Planners

Useful Downloads

• Microsoft Dynamics CRM 4.0 Performance and Scalability
• Microsoft Dynamics CRM 4.0 Suggested Hardware for Deployments of up to 500 Concurrent Users

---

For Microsoft Dynamics CRM Installers

If your planning on installing Microsoft Dynamics CRM this section is for you. This will cover resources and information to ensure a succesful deployment. Initial links could include pages to show the current server and client hardware and software needed for example.

Useful Downloads

• Microsoft Dynamics CRM 4.0 Implementation Guide

---

For Microsoft Dynamics CRM Customizers

If your creating new entities / views / jscripts then this section is for you. This section should also cover creating Microsoft Dynamics CRM Workflows using the web interface.

Useful Articles

• Configure the Site Map to Customize Application Navigation in Microsoft Dynamics CRM 4.0

Useful Downloads

---

For Microsoft Dynamics CRM Developers

• Developer Ramp up Kit for Microsoft Dynamics CRM 4.0

---

For Microsoft Dynamics ISV Experts

This section will cover different possible way to use the ISV and Sitemap file and the use of javascript with these files

Useful Downloads

• Microsoft Dynamics CRM 4.0 Software Development Kit
• Microsoft Dynamics CRM 4.0 Logical Database Diagrams
• Microsoft Dynamics CRM 4.0 Code Samples
• Microsoft Dynamics CRM 4.0 Developer Center
• Developing ISV Applications using Microsoft Dynamics CRM 4.0

• Developer Workflow

---

For Microsoft Dynamics CRM End Users

This section will focus on information and tips for end users of Microsoft Dynamics CRM. An example could be as simple as how do I share a record with another user. This could be a link to an external page or webcast for example. This sectoin can be further split out to categorize information into sections like Sales, Service and Marketing for example.

Useful Downloads

• Microsoft Dynamics CRM 4.0 User's Guide
• Using Microsoft Dynamics CRM

---

For Microsoft Dynamics CRM 4.0 Service Providers

Useful Downloads

• Microsoft Dynamics CRM 4.0 : Planning and Deployment Guidance for Service providers

---