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Guidance Explorer Customer Satisfaction Survey

Summary of Results

The majority of respondents were happy with Guidance Explorer but not ecstatic. The biggest issues holding the tool back from true user enthusiasm are lack of library content and lack of automatic updates to content. Most respondents recognize the potential and would like to see the tool and library complete so they can use it in their development environment.

Results per Question

Overall how satisfied were you?
The average response was a 6 out of 9.

Some users added additional comments. The consensus among these comments was that the tool is valuable and has a lot of potential but is being held back by an incomplete library of guidance.

What do you think is the key strength of this tool, what value can it bring to you and your team?
The most common responses were:

1. Guidance Explorer eases discovery of guidance
2. Guidance Explorer enables sharing of guidance

Other common responses were:
* Breaks large library into manageable chunks
* Provides a centralized store, rather than distributed across MSDN
* Consistency in the guidance items
* Allows standardization on a development or design team


What differentiates this tool from other sources of development guidance you have used?
The most common responses were:

1. Ease of discovery
2. Ease of use – better search, more flexible and higher performance than web
3. Targeted, relevant guidance that tells you how to deal with common problems

Other common responses were:
* Consolidation of guidance
* Very specific, targeted tool – doesn’t suffer from distractions and irrelevancies
* Good ui – better than html help or PDF
* Guidance is prescriptive, goes beyond explaining the issue – explains what to do about it
* Free!
* You can author your own guidance

What do you feel is the most important weakness of the tool?
The most common responses were:

1. The guidance library is not complete enough
2. The guidance library does not update automatically

Other common responses were:
* There should be a way to track progress – especially for checklists
* Guidance quality is low
* Guidance doesn’t include video

If you could add one feature what would it be?
The most common responses were:

1. Automatic update of the library
2. Code scanning for common problems

Other common responses were:
* Automatic update of the library
* Code scanning for common problems
* Custom fields to tag items
* Visual Studio Team System integration
* More content types – such as books and videos
* Expose the most recent guidance added

Would you choose to use this tool in the course of application development?
Of the users that responded to this question.
* 84% stated they would use Guidance Explorer
* 16% stated they would not use Guidance Explorer

If not, why not?
The most common responses were:

1. Don’t need it
2. Library is not good enough
3. Needs to integrate with Visual Studio

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