Aspect leverages storage + compute in call center application
- Posted: Apr 23, 2010 at 11:11 AM
- 5,565 Views
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Aspect Software, Inc. describes their recent project to move storage and processing of screen capture and voice conversations from their call center application into Azure.
As call centers typically have to retain large amounts of voice data recordings for many years, using Azure ensures the customer does not have to maintain hardware for potentially five years or more. Windows Azure takes care of the burden of data retention.
Enjoy the show!
John O'Donnell Microsoft Dynamics ISV Architect Evangelist
Microsoft Corporation
http://blogs.msdn.com/jodonnell
http://blogs.msdn.com/usisvde
http://www.twitter.com/jodonnel
As call centers typically have to retain large amounts of voice data recordings for many years, using Azure ensures the customer does not have to maintain hardware for potentially five years or more. Windows Azure takes care of the burden of data retention.
Enjoy the show!
John O'Donnell Microsoft Dynamics ISV Architect Evangelist
Microsoft Corporation
http://blogs.msdn.com/jodonnell
http://blogs.msdn.com/usisvde
http://www.twitter.com/jodonnel
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